[Hiring] Senior Staff Operations Engineer, AIOps @Airbnb

Role Description

As a Senior Staff Engineer in Operations, you will lead and mentor a high-performing team to scale our AI-enabled operations model and deliver AIOps solutions that streamline operational workstreams and help BizTech teams focus on their core work with confidence.

• Own triage and resolution, proactive monitoring across networks, systems, applications, and cloud services via a homegrown observability platform.
• Drive process excellence through automation and shift-left programs.
• Set the technical bar, model operational excellence, and ensure high-quality, reliable service.
• Lead projects across multiple products and platforms, delivering world-class outcomes that create customer and community value.
• Own the AIOps vision, strategy, and roadmap, partnering with the in-house Observability platform owner.
• Drive execution by setting priorities, building accountability, and collaborating effectively across teams.
• Partner with BizTech engineering teams to improve service efficiency and security.
• Lead 1–3 year operations architecture planning to connect production systems and improve compatibility and stability.
• Identify and eliminate recurring issues through scalable automation, improving operational performance and productivity.
• Lead the development and maintenance of testing and monitoring tooling to ensure automation platforms run reliably.
• Accountable for the quality and reliability of BizTech services, including validating postmortems, driving root-cause analysis, and ensuring corrective actions are implemented.

Qualifications

• 15+ years of experience across AIOps, data catalog architecture, product development, and/or Technical Operations infrastructure.
• Strong SDLC experience, including infrastructure as code, configuration management, distributed version control, and CI/CD.
• Deep expertise in complex enterprise infrastructure, especially cloud (AWS and/or Google), with a focus on AI/automation, data catalog architecture, workflows, and correlation.
• Solid understanding of corporate infrastructure and applications to translate into AIOps requirements and integrations.
• Proven ability to lead cross-team, cross-org delivery of large-scale, technically complex, ambiguous initiatives that anticipate business needs.
• Proficient in Python or Go.
• Experience building API integrations and event-driven architectures (e.g., AWS Lambda/SQS).

Requirements

• Participate in an on-call rotation, leading high-severity incident response as both incident commander and operations engineer.
• Stay on top of tasks, engagements, and team interactions—active collaboration is key to success.
• Work in sprints, delivering project work across coding, testing, design, documentation, and operational readiness reviews.
• Dedicate part of each day to core Operations work, triaging tickets, spotting patterns, and driving scalable fixes that improve efficiency.

Location

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

How We'll Take Care of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range: $212,000 — $265,000 USD