[Hiring] Senior Solutions Engineer @Entrust

Role Description

Onfido, an Entrust company, is seeking a Senior Solutions Engineer to support customers across the APAC region in solving complex digital identity and fraud challenges. In this highly customer-facing role, you will:

• Partner closely with Sales to understand client needs.
• Design seamless identity verification experiences.
• Guide prospects through trials, proof of concepts, and technical validations.
• Represent the Entrust Identity platform across various industries, including fintech, financial services, payments, and eCommerce.
• Engage with stakeholders ranging from C-level executives to developers.
• Help organizations deliver secure, compliant, and frictionless user journeys across diverse regulatory environments in APAC.
• Combine technical expertise, solution design, and strong communication.
• Collaborate across regional and global teams including Product, Customer Success, and Onboarding.

Qualifications

• Experience in Presales, Solutions Engineering, Sales Engineering, or Product Management with strong customer engagement.
• Proven ability to lead value-based conversations using structured sales methodologies.
• Hands-on experience with at least one programming language (e.g. Python, JavaScript, Java, Ruby, Swift).
• Solid understanding of RESTful APIs and modern integration patterns.
• Ability to guide developers through API/SDK integrations.
• Strong ownership mindset with a proactive, solution-oriented approach.
• Experience working cross-functionally with Sales, Product, and Customer Success teams.
• Background in SaaS or cloud-based environments.
• Fluent in English and Malay.

Requirements

• Familiarity with identity verification, CIAM, IAM, or fraud prevention technologies.
• Experience in fintech, financial services, payments, or cybersecurity industries.
• Knowledge of security principles and regulatory frameworks (e.g. GDPR, eIDAS 2.0, AML/KYC).
• Experience working across multiple countries and diverse markets.

Benefits

• Career Growth: Invested in your professional journey with learning-forward initiatives and exciting challenges.
• Flexibility: Options for remote, hybrid, or on-site work to fit your lifestyle.
• Collaboration: A culture where your voice matters, thriving on sharing ideas and brainstorming solutions.
• Diversity and Inclusion: A commitment to valuing all identities and creating a community where everyone is encouraged to be themselves.

Location & Travel

This role is based in Malaysia, supporting customers across the APAC region. Occasional travel will be required for client meetings, workshops, and industry events.