[Hiring] Senior Solutions Architect @Smile Digital Health

Role Description

The Senior Solutions Architect – Implementations is a hands-on, customer-facing role responsible for designing scalable, standards-aligned healthcare data solutions using Smile Digital Health’s platform. You’ll partner closely with enterprise clients during discovery and early design, often when requirements are incomplete, and help guide them toward the right architecture.

Success in this role requires more than technical knowledge. It’s about the art of asking the right questions, helping customers uncover what they don’t know, and shaping practical, future-proof solutions based on Smile best practices, regulatory frameworks, and your past experience. You’ll need to be curious, quick to learn, enthusiastic, and committed to delivering the best outcome, even in fast-moving or ambiguous situations.

This role goes beyond design. You’ll maintain architectural oversight throughout the implementation and post-go-live phases, ensuring the solution continues to work as expected, adjusting designs as needed, and supporting performance tuning, edge cases, and real-world constraints. You’ll collaborate with cross-functional teams, product, engineering, delivery, and TAMs, to turn vision into execution.

Responsibilities:

• Lead architectural design and solutioning during discovery and early implementation phases, working directly with healthcare customers to surface unknowns, ask the right questions, and co-design scalable, standards-aligned solutions.
• Provide ongoing architectural oversight and hands-on technical guidance (if needed) throughout the full implementation lifecycle and post-go-live, ensuring the solution remains aligned with Smile’s best practices, technical standards, and product capabilities.
• Evaluate customer-specific requirements and make technical recommendations around performance tuning, ingestion workflows, bundle design, and terminology mapping.
• Collaborate regularly with internal teams, including Product, Engineering, QA, Agile Leads, Solution Architects, and Technical Account Managers, to resolve architectural questions, validate patterns, and provide feedback that shapes future product improvements.
• Take ownership of evolving or refactoring designs when new constraints, blockers, or learnings emerge during delivery (e.g., scalability issues, deployment friction, real-time ingest gaps).
• Actively participate in customer-facing meetings, design reviews, retrospectives, and change discussions; support technical communication during escalations and decision points.
• Contribute to Smile’s internal architecture review boards, design documentation, reusable delivery assets, and solution playbooks to help scale implementation excellence across teams.
• Stay current with Smile’s product roadmap, technical stack, and regulatory mandates (e.g., CMS interoperability requirements); demonstrate curiosity and initiative in learning new tools and approaches.

Qualifications

• 10+ years of experience in software engineering, technical consulting, or solution architecture roles, ideally with hands-on experience supporting complex healthcare implementations.
• Proven ability to lead customer-facing architecture and design discussions, especially with payer, provider, or government-aligned healthcare organizations.
• Demonstrated experience designing solutions involving real-time data ingestion technologies such as Kafka, Camel, Pulsar, and implementing FHIR-based data workflows.
• Strong understanding of clinical data modeling and terminology mapping (e.g., SNOMED CT, RxNorm, LOINC), including their application across ingestion, transformation, and API exposure layers.
• Experience with cloud-native architecture and deployment in AWS, Azure, or GCP using Docker, Helm, and Kubernetes.
• Skilled in identifying technical trade-offs and adapting solution designs in response to new constraints or emerging information during delivery.
• Excellent verbal and written communication skills, including the ability to translate complex designs for technical and non-technical stakeholders.
• Strong interpersonal and collaboration skills with cross-functional teams including product, engineering, QA, and delivery.
• Comfortable working in fast-paced, ambiguous environments with evolving requirements, shifting priorities, and in-flight blockers.
• Proficiency with solution diagramming and design tools such as Lucidchart (or equivalent) to communicate architectural decisions and data flows clearly.

Requirements

• Familiarity with U.S. healthcare regulations, such as CMS interoperability mandates (e.g., 9115-F, 0057-F), HIPAA, and general data access governance.
• Prior experience with Smile CDR or other FHIR server platforms.
• Knowledge of the Inferno test suite, NIST validators, or similar conformance tools.
• TOGAF or equivalent architectural certification.

Benefits

• Remote Work Environment
• Flexible Time Away From Work Policy including PTO, Personal and Sick Days
• Competitive Salary and Health/Medical Benefits
• RRSP/TFSA/401K Employee Contribution
• Life and Disability
• Employee Assistance Program
• FHIR Study Program and Skillsoft Learning
• Super HAPI Fun Club