[Hiring] Manager, Solutions Architecture @Grafana Labs

Role Description

Grafana Labs seeks a dynamic Manager for our Solutions Architects team, one who shares our enthusiasm for driving successful business outcomes in the observability domain. As a Manager of Solutions Architects, you will help lead a distinguished group of technologists, adept at leveraging Grafana products. You will collaborate directly with our key clients to deploy and enhance Grafana technologies, championing observability best practices. You will also work directly with the Professional Services leadership team to drive continuous improvement and operational rigor.

This role will collaborate closely with Sales, Support, Customer Success, and Product teams to build resilient observability solutions aligned with customer and business objectives. This role involves:

• Crafting Statements of Work (SOWs)
• Advocating for technological advancements to the Products team
• Resourcing and managing customer projects
• Driving operational scale
• Managing customer escalations

As a member of the Grafana Professional Services team, you will manage a team of Solutions Architects, ensuring members are effectively utilized and driving successful customer outcomes.

• Ensure team success in designing and building outcomes on the Grafana technology stack.
• Build educational programs that enhance customer capabilities of the Grafana technology stack.
• Advise on sales strategies that drive high adoption rates, improved renewal percentages, and ultimately increased revenue.
• Build lasting customer relationships to enable them to be Grafana advocates and referenceable customers.
• Balance operational management with direct technical contributions to stay close to the evolving Grafana technology stack.

Qualifications

• 3+ years of managing a Solutions Architecture team in a related space
• 5+ years design/implementation/consulting experience with distributed applications
• 3+ years of experience in infrastructure architecture, database architecture, applications, and networking, or similar technologies
• 2+ years of experience in technology/software pre-sales or technical consulting
• Located in CST
• Working knowledge of software development tools and methodologies
• Presentation skills with comfort speaking to customers and executives
• Experience building/maintaining observability solutions
• Excellent communications and writing skills
• K8’s
• Linux experience (2+ years in a company)
• Shell scripting, API knowledge
• Observability (monitoring) as a background would be huge
• High emotional intelligence with a thoughtful approach to client escalations, cross-functional negotiations, and team empathy

Requirements

• Compensation in the US: OTE (On-Target Earnings) range of $184,000 - $220,000
• Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process
• All roles include Restricted Stock Units (RSUs)
• Compensation ranges are country specific

Benefits

• 100% Remote, Global Culture
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment
• Transparent Communication – Expect open decision-making and regular company-wide updates
• Innovation-Driven – Autonomy and support to ship great work and try new things
• Open Source Roots – Built on community-driven values that shape how we work
• Empowered Teams – High trust, low ego culture that values outcomes over optics
• Career Growth Pathways – Defined opportunities to grow and develop your career
• Approachable Leadership – Transparent execs who are involved, visible, and human
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do
• In-Person onboarding – Thrive from day 1 with fellow new ‘Grafanistas’
• Balance is Key – Global annual leave policy of 30 days per annum

Equal Opportunity Employer

Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.