[Hiring] Senior Software Engineer - Reliability @Atlan

Role Description

You'll join the Reliability team, which runs a multi-agent AI SRE platform that is already live in production. Today, agents investigate incidents, remediate them, and resolve networking tickets across every tenant we run. A small core team built it and shipped it fast. The scope has now outgrown them.

Be clear on what this role is not:

• It is not an incident-command SRE seat.
• It is also not a greenfield charter.

Why now:

• The platform works, and the hardest problems are wide open.
• Making agent investigations accurate enough that engineers trust them without re-checking is a genuine frontier problem in agentic reliability.
• Other Atlan teams are lining up to put their own reliability metrics on the platform.
• What you build in the next year decides how far autonomous operations can go at Atlan.

What You Will Do

• Make investigation agents right, not just fast.
• Push root-cause accuracy toward the point where engineers trust the answer without re-checking it.
• Grow auto-remediation coverage, safely.
• Own the evals that decide when an agent can be trusted.
• Design the gates that let an agent write to production.
• Build new agents where the toil says they belong.
• Build the platform for other teams.
• Ship the unglamorous fix when it matters.

Qualifications

• You've lived operational toil.
• You remove classes, not tasks.
• You start from the problem and measure by adoption.
• AI has changed how you work, structurally.
• You have failure-mode humility.
• You build for someone else's production.
• You raise the bar in an existing codebase.
• You write code when code is the right tool.
• Reliability work genuinely energises you.

This probably isn't for you if

• You want to design the perfect autonomous platform before shipping anything.
• Your instinct is to make toil faster rather than make it disappear.
• You're fluent in agents but have never owned the consequences of one being wrong.

Working hours:

We work best with overlap between roughly 11am and 8pm IST.

Benefits

• Competitive Compensation: Strong base salary, performance-based variable pay, and impact-driven equity.
• AI Native Culture: AI is woven into how we build, think, and work every day.
• Health & Wellness: Comprehensive health, dental, vision, and mental health benefits.
• Flexible Time Off & Leave Policies: Flexible time off and modern leave policies.
• Accelerated Growth & Learning: Develop at an uncommon velocity through cutting-edge tech.
• Global, Remote-First, High-Trust: Work from anywhere with a diverse team across 15+ countries.