[Hiring] Senior Software Engineer I @Upland Software

Role Description

We are looking for an enthusiastic and dynamic individual to join Upland India as a Senior Software Engineer I for our Upland InGenius product. The individual will work with our global development team integrating CRM and telephony systems.

At InGenius, we integrate Customer Relationship Management (CRM) software and telephony systems, hosted either on-premises or in the cloud. Much of our work is investigatory by nature, requiring a high level of curiosity and tenacity. We work mainly in TypeScript, and have a variety of browser applications, as well as an increasingly large footprint in AWS serverless technologies.

• Develop new features using multiple technologies across both front and back end
• Troubleshoot and diagnose issues with your code and production environments
• Collaborate with team members to establish objectives and design more cohesive code
• Mentor and coach team members on software design and code quality
• Own the development of a feature from start to finish
• Balance technical debt vs feature development
• Be an active participant in peer reviews of code

Qualifications

• 5-7 years of experience
• Primary Skills:
  • TypeScript, Angular and NodeJS
  • GraphQL
  • AWS Serverless, DynamoDB and CDK
  • Understanding of browser technologies and limitations
  • JavaScript build tools (e.g. Webpack)
• Secondary Skills (nice to have):
  • API Design
  • AWS IAM & Cognito
  • Understanding operational visibility
  • CRM Development (Salesforce, Dynamics, ServiceNow)
• Python & AI/LLM Skills:
  • Hands-on experience with open-source LLMs and AI tools, including platforms like Hugging Face and models such as GPT, Claude
  • Strong expertise in prompt engineering to generate reliable, consistent, and structured outputs
• AI Developer Tools:
  • Proficient in using tools like Claude Code, Cursor, GitHub Copilot etc., to accelerate development workflows
• Soft Skills:
  • Thrives collaborating in a team environment with a diverse range of people
  • Passionate about delivering an amazing customer experience
  • Able to have a change of mind, and able to change the minds of others
  • Writes clearly and concisely
  • Capable of working without a company office, with a fully remote team
• Growth Skills:
  • Possesses a good work ethic; a self-starter with a desire to grow
  • Always looking for better ways to get the job done

Requirements

• This role requires overlap with multiple time zones for planning meetings, status updates etc. on a regular basis.
• The duration of these overlaps can change depending on the type of meeting.
• Upland India has the flexibility to manage your working hours accordingly to help in your work-life balance.

Benefits

• Upland Software is an Equal Employment Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.

Company Description

Upland InGenius enables companies around the world to make the most of their customer interactions over the telephone. InGenius technology integrates the most widely used CRM applications and the biggest telephony systems, both in the cloud and on-premises.

Our R&D teams are located internationally, with strong bases in Canada, Egypt and Pakistan. The team is small enough for employees to play a pivotal role in the development of our product, but we’re supported by a large global business.

Upland Software (Nasdaq: UPLD) helps global businesses accelerate digital transformation with a powerful cloud software library that provides choice, flexibility, and value.

Upland India is a fully owned subsidiary of Upland Software and headquartered in Bangalore. We are a remote-first company. Interviews and on-boarding are conducted virtually.