[Hiring] Senior Software Engineer @Fabric

Role Description

Step into a pivotal role as the Senior Software Engineer on our Virtual Care Platform, acting as the strategic anchor for our platform's real-world reliability and patient experience. In this high-trust position, you hold the keys to production health, swiftly resolving critical issues while building the tools, automation, and features that make our platform better every day.

Going beyond simply triaging tickets, this role demands true operational engineering. Navigating a large Python/Django monolith and its supporting microservices is essential for fixing complex production bugs, performing precise live-data corrections, and directly protecting patient care. Our platform spans:

• Revenue Cycle Management
• Eligibility and coverage systems
• Clinical integrations (e-prescribing, labs, health information exchange)
• Internal admin tooling

All operating under strict HIPAA requirements. Success also requires dedicating significant time to improving our admin portal, building diagnostic tools, and engineering self-service capabilities that empower our Support, Clinical Operations, and Implementation teams. If you thrive on direct impact, end-to-end autonomy, and building systems that scale, this role offers a high-visibility platform to showcase your problem-solving skills.

Qualifications

• 5+ years of professional software engineering experience, operating at a senior level with a record of owning production systems end to end.
• Deep, hands-on Python and Django expertise, allowing you to navigate and edit a large, mature Django codebase with Django REST Framework APIs, Celery async task processing, and complex ORM queries across multiple databases.
• Proven debugging and production troubleshooting skills, with the composure to work incidents actively affecting patients.
• Experience with relational databases (MySQL and/or PostgreSQL), including comfort writing and optimizing queries and understanding multi-database routing.
• Experience operating production SaaS, ideally multi-tenant, with sound instincts for reliability and safe operational practices.
• Clear written communication skills for documentation, runbooks, and cross-functional collaboration with Support, Clinical Operations, Implementations, and Engineering.
• Comfort operating as a self-directed, solo owner who can set priorities against competing urgency and make the right call.
• Proficiency in using AI development tools to optimize queries, write boilerplate code, and assist in rapid incident response.

Requirements

• Serve as the first line of engineering response for incoming production and support issues during business hours, triaging immediately and shielding the core product team from constant interruption.
• Prioritize ruthlessly by patient impact, treating any issue that prevents patients from receiving care, getting prescriptions filled, or having claims processed correctly as critical.
• Diagnose and fix bugs across a large, mature Django codebase and its associated services (Care API, FHIR Facade, COBRA, Dolphins, Health Exchange Handler), moving swiftly from quick corrections to real root-cause changes.
• Make careful, safe live production data edits to resolve urgent issues, including billing corrections, coverage and eligibility fixes, and invoice re-transmissions, maintaining the discipline that patient-facing, HIPAA-regulated systems demand.
• Own and improve the admin portal and internal tooling so Support, Clinical Operations, and Implementations can manage scheduling, eligibility debugging, and billing workflows independently.
• Build documentation, runbooks, and diagnostic tools that empower the broader Support team to resolve common issues on their own over time, leveraging generative AI to rapidly draft technical documentation and troubleshooting guides.
• Partner closely with Support, Clinical Operations, Implementations, and Engineering to turn recurring incidents into permanent fixes rather than repeating fire drills.
• Track patterns across incoming issues, especially around enterprise eligibility, coverage accuracy, billing transmission, and clinical integration errors, feeding them back into the product so the same problems stop recurring.
• Monitor key operational health metrics including enterprise appointment coverage rates, invoice transmission percentages, visit price accuracy, lab processing rates, and SureScripts/e-prescribing error channels.
• Take the lead on our Event Bus initiative, a foundational project to build a Kafka-based (AWS MSK) eventing backbone using CloudEvents and Python.
• Integrate this Event Bus library into the broader platform, define event contracts, and drive adoption across teams.
• Utilize AI coding tools (such as GitHub Copilot, Cursor, or Claude) to accelerate root-cause analysis, script safe data corrections, and streamline your code review process.

Benefits

• The national pay range for this role is $115,000.00 – $130,000.00 per year.
• Actual compensation will be determined by factors such as the candidate's geographic market, experience, skills, and qualifications.
• This role is also eligible for a target annual bonus and Fabric's Canadian employee benefits.
• If your compensation requirement is greater than our posted range, please still consider applying; a determination can be made based on unique qualifications.