[Hiring] Senior Site Reliability Engineer @IAM Cloud

Role Description

IAM Cloud is an Azure-first SaaS company with a small, fully remote engineering team. We run our own platform end to end: infrastructure, pipelines, releases and production operations all sit with the same handful of engineers. That means ownership is broad, documentation matters, and reducing toil is treated as a first-class goal rather than a side project.

We recently added a Senior Cloud Platform Engineer to own our CI/CD and infrastructure-as-code foundations. This role is the reliability counterpart: the person who owns how we see, measure and respond to what production is doing. You will own monitoring, observability, alerting and on-call at IAM Cloud, as the person who sets the standards, writes the policy and makes the engineering team better at running its own services.

Today our telemetry lives in Azure Monitor, Log Analytics and Application Insights, with Azure Managed Grafana for dashboards and alerting. It works, but it has grown organically. Alert thresholds are inherited rather than designed, retention and cost are not governed, instrumentation is inconsistent across services, and our on-call tooling is reaching end of life and must be replaced on a fixed deadline in the first half of 2027. We want someone who can come in, take a clear-eyed look at all of that, and turn it into something deliberate.

Over the medium term we intend to move more of our workloads onto Kubernetes (AKS), with Prometheus alongside Azure Monitor and OpenTelemetry as the instrumentation standard. That is a direction rather than a dated plan, and it is not the focus of this role in its first year. What matters now is that whoever owns observability here has a view on what good looks like on that platform, so that the standards you set today carry over cleanly when we get there.

What you will own (outcomes)

• Define and evolve the observability strategy, target architecture and standards for the platform.
• Make Grafana the place engineers go to understand production.
• Establish service level objectives for our customer-facing services.
• Rationalise alerting so that every page is actionable, owned and has a runbook.
• Lead and champion the move to a modern incident response and on-call platform.
• Champion observability-first thinking across the engineering team.

First-quarter deliverables

• A written telemetry governance policy covering Log Analytics table plans, retention tiers, sampling and cardinality controls.
• An alert rationalisation pass across Azure Monitor and Grafana.
• Selection, delivery and cutover of a new incident response and on-call platform.
• SLOs and SLIs defined for the top customer-facing services.

Day to day

• Design and implement OpenTelemetry instrumentation across our .NET services.
• Own Azure Monitor, Log Analytics and Application Insights configuration.
• Own Grafana end to end.
• Run the incident response and on-call platform once it is in place.
• Contribute observability requirements and standards to our Kubernetes and Prometheus direction.
• Build and maintain Grafana dashboards and alert rules.
• Lead incident response when it matters.
• Track and reduce reliability metrics that matter.
• Evaluate tooling and AI-assisted operations capabilities.
• Write standards, runbooks, decision records, and the "why" behind thresholds.
• Take part in a light-touch on-call rotation with the rest of the engineering team.

Qualifications

• 6+ years in engineering, with 3+ in a reliability, observability or production-operations role.
• You have defined SLOs, SLIs and error budgets for real services.
• You have reduced alert noise.
• Hands-on OpenTelemetry experience.
• Telemetry cost and retention governance experience.
• Deep Azure Monitor / Log Analytics / Application Insights experience.
• Infrastructure as code experience, preferably Bicep.
• Clear written and spoken communication at C1 level or above.

Nice to have

• Experience selecting, implementing or migrating incident-management and on-call platforms.
• Prometheus-based monitoring and alerting experience.
• Kubernetes in production experience, ideally AKS.
• A software development background, ideally .NET.
• Familiarity with AI-assisted operations and coding tools.
• Azure certifications (AZ-104, AZ-400, AZ-305) or the CKA.
• Experience in a small or scale-up environment where you were the observability function.

Benefits

• £80,000 - £95,000 salary (dependent on skills & experience).
• Guaranteed £2,000 pay rise every year you're with us.
• 26 days holiday plus public holidays.
• Your birthday and work anniversary day off, every year.
• Up to 4 weeks per year working from anywhere in the world.
• Generous Becoming a Parent leave.
• Medical scheme including remote GP, dental, optical, and diagnostics.
• Access to Support Room - confidential counselling, therapy, and coaching.
• 5x salary life insurance through Unum.
• Up to 10% pension match (UK employees).
• Annual learning and development budget per function.

Interview process

• Initial conversation (45-60 minutes) with our Head of People.
• Technical conversation (60-90 minutes) with senior engineers.
• Final conversation (45-60 minutes) with our CIO and future team-mates.