[Hiring] Senior ServiceNow Developer @NetImpact Strategies

Role Description

NetImpact Strategies is seeking a Senior ServiceNow Developer to provide hands-on platform engineering for a Federal Agency. This role delivers complex remediation, integrations, automation, scripting, scoped applications, and approved platform enhancements while providing early-window Tier 3 engineering support and protecting upgradeability through reusable, well-tested ServiceNow-native solutions.

Work schedule:

• Monday-Friday, representative early engineering shift supporting the start of the 6:00 a.m.-2:30 p.m. Eastern service window
• Planned after-hours activities and rotating on-call support as required

This position requires U.S. citizenship and a post-award Government background investigation.

Key Responsibilities

• Design, develop, debug, and maintain ServiceNow platform capabilities from approved user stories and technical designs using governed SDLC and Agile practices.
• Perform complex Tier 3 remediation and root-cause analysis for application logic, scripts, failed automations, performance issues, integrations, and defects in production-supported capabilities.
• Develop server- and client-side ServiceNow logic using JavaScript/Glide APIs, Script Includes, Business Rules, Client Scripts, UI Policies, ACLs, Flow Designer, IntegrationHub, and other approved platform capabilities.
• Design and implement reusable enterprise integrations and supporting application logic using REST/SOAP APIs, MID Servers, integration actions, service accounts, certificates/credentials, and approved error-handling/observability patterns.
• Build scoped/low-code applications, catalog items, workflows, portals/workspaces, and reusable components while minimizing unnecessary custom code and preserving upgradeability.
• Use source control, update sets/application repositories, CI/CD, code scanning, debugging/profiling, and automated tests to validate changes and retain technical evidence for release decisions.
• Partner with the CTA on design/code reviews and with the Tester on ATF/regression coverage, performance validation, rollback readiness, and post-deployment verification.
• Provide early-window engineering depth during incidents and releases, enabling operational restoration to continue while code/configuration causes are isolated and remediated.
• Support platform security remediation, data-quality improvements, Health Scan/technical-debt actions, and restoration of unnecessary customization toward out-of-the-box patterns when approved.
• Maintain technical documentation, code comments, release notes, knowledge articles, and transition materials sufficient for another qualified engineer to operate and maintain delivered capabilities.

Qualifications

• Five or more years of ServiceNow development experience in enterprise environments.
• Strong ServiceNow JavaScript/Glide development skills and experience with Business Rules, Script Includes, Client Scripts, ACLs, Flow Designer, IntegrationHub, scoped applications, catalog/workflow development, and ServiceNow APIs.
• Experience developing and troubleshooting enterprise integrations using REST/SOAP, MID Servers, OAuth/service accounts, and reusable integration patterns.
• Experience with source control, CI/CD, code scanning, ATF or other automated testing, debugging/profiling, and governed release promotion.
• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD); relevant CIS certification strongly preferred.
• Understanding of ServiceNow performance, security, upgradeability, data modeling, and technical-debt considerations.
• Ability to support the assigned early engineering window and planned after-hours/on-call events.
• U.S. citizenship and ability to satisfy High Risk IT background-investigation and sensitive-information requirements.

Preferred Qualifications and Certifications

• Federal consulting or financial-regulatory experience.
• Experience with App Engine Studio, UI Builder/Workspace, ITOM/CMDB, SPM, Performance Analytics, or SecOps capabilities.
• Experience modernizing custom ServiceNow solutions toward reusable out-of-the-box platform patterns.

Benefits

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team.
• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required.
• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays.
• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!).
• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications!
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021, 2022, 2023, & 2024!
• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!