[Hiring] Senior ServiceNow Developer @Referral Board

Role Description

We are looking for an experienced Senior ServiceNow Developer to join our ServiceNow Engineering Team. This role will be responsible for the development, administration, and implementation of ServiceNow solutions that support business objectives and IT service management processes. The ideal candidate will possess deep technical expertise in ServiceNow, experience in Agile environments, strategic outlook to drive continuous improvement and innovation within our IT environment.

What You Will Be Doing

• Build, develop, customize (only when needed!) and deploy ServiceNow applications and modules, including ITSM, SPM, HRSD, Employee Center Pro, and other enterprise solutions.
• Collaborate with team members across IT and business units to define and develop technical solutions, ensuring the platform meets organizational goals.
• Innovate and improve efficiency by finding opportunities for automation, optimization, and enhancement of existing ServiceNow processes and functionalities.
• Stay updated on the latest ServiceNow releases, features, and industry trends to recommend and implement innovative solutions.
• Develop and maintain documentation for system architecture, configurations, and workflows.

Qualifications

• 5+ years in ServiceNow development, engineering, or administration roles with proven track record with Incident Management, Catalog & Request Management, CMDB & Hardware Asset Management, and Service Portal.
• Experience with Agile methodologies and project management frameworks.
• Bachelor’s degree or equivalent experience in Information Technology, Computer Science, or a related field.
• ServiceNow Certified System Administrator and additional certifications are helpful.

Requirements

• Experience with other ServiceNow applications like HRSD, SPM, NowAssist is a huge plus.
• Proficient in JavaScript, REST/SOAP integrations, and ServiceNow scripting.
• Solid understanding of ITIL processes and frameworks.
• Familiarity with AI, cloud platforms, APIs, and integration technologies.

Soft Skills

• Excellent problem-solving, analytical, and decision-making abilities.
• Good communication skills, capable of optimally conveying technical concepts to both technical and non-technical audiences.
• Ability to handle multiple projects simultaneously and prioritize tasks in a fast-paced environment.
• Strategic problem solver with a focus on innovation and continuous improvement.

Compensation

Compensation for this role is in the form of base salary. This role does not have a variable compensation component. The typical starting salary range for new hires in this role is:

• $94,300 — $149,200 USD
• In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply:
• $113,300 — $179,200 USD

Benefits

• Competitive pay based on the work you do here and not your previous salary.
• Health coverage for you and your family in many locations.
• Ability to craft your calendar with flexible locations and schedules for many roles.
• Generous number of vacation days each year.
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service.
• Up to 40 hours each year to use toward volunteer projects you love.
• Embracing parenthood with a minimum of 16 weeks of parental leave.

Additional Information

Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.