[Hiring] Senior ServiceNow Developer @World Wide Technology Healthcare Solutions

Role Description

This role involves working in a dynamic and challenging environment with a team that provides diverse solutions to business stakeholders and Project Managers within the Services Organization. The IT SC&E Operations team uses a broad range of functional and technical skills to continue building the ServiceNow platform, including integrations to various boundary applications.

• Participate and consult in architecture, design, development, implementation of integrations, and configuration of the ServiceNow platform.
• Collaborate with various teams and business stakeholders to understand business requirements and propose technical solutions.
• Participate in strategic project planning that improves operational efficiency across WWT’s Professional Services and Engineering departments.
• Test end-to-end solutions, including unit, functional, and regression testing, to ensure complete satisfaction of internal and external users.
• Mentor and collaborate with offshore/onsite developers, perform code reviews, and promote best practices and direction to team members.
• Support the development of technical solutions and provide ongoing assistance and consultation to resolve problems, ensuring the solutions meet the end user’s requirements.
• Provide guidance and direction on Production Issues.
• Create and update existing technical/configuration documentation.
• Perform platform upgrades.

Qualifications

• Bachelor’s or master’s degree preferably in Computer Science or Computer Information Systems OR equivalent experience and/or certifications.
• 12-15 years experience as a ServiceNow Developer.
• Prior experience working with federal government agencies or contracts is highly preferred.
• Excellent communication skills (written, verbal, and presentation) for both a technical and non-technical audience.
• Experience integrating ServiceNow with external systems using JDBC and various Web Services, such as JSON, XML, REST, SOAP, etc., is preferred.
• Experience integrating 3rd party measurement, monitoring, incident management, and reporting software with ServiceNow.
• Experience integrating with Galileo Suite for XaaS preferred.
• Experience with JavaScript, HTML/CSS, and AJAX.
• Experience with the following ServiceNow Products: ITSM, CMDB, PPM, FSM, CSM, App Engine Studio, and Sales and Order Management Module preferred.
• Scripting in various areas (business rules, client scripts, UI actions, ACL, UI policies, portal pages, UI pages).
• Ability to configure flows and workflows.
• Ability to create and maintain Service Catalog and Portal experience (must-have skill).
• Demonstrate ability to gather requirements, including problem definition, requirements elicitation, and impact analysis on complex projects spanning multiple stakeholder communities, design and implementation specs, application configuration, workflow configuration, UI configuration, development of reporting, development of requirement integration components, and testing and QA; must be able to coach the team through this process.
• Experience with ServiceNow Patch and Major Version Upgrade deployment and support will be helpful.
• Ability to thrive in an agile environment with evolving requirements and possess a good understanding of Agile, Lean, and Scrum principles.
• Experience with ServiceNow Automated Test Framework (ATF) to automate and verify applications, customizations, or configurations.

Requirements

• Must be a U.S. Citizen due to security requirements.

Benefits

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program.
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement.
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement.
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.