[Hiring] Senior Service Now Developer @Summit 7 Systems

Role Description

The ServiceNow Developer is responsible for the administration and maintenance of the ServiceNow platform. They will provide support, troubleshooting, solution creation, innovation, and execution within ServiceNow.

• Administration and Maintenance:
  • Oversee daily administration of the ServiceNow platform, including user administration, access control, and system maintenance.
  • Manage system upgrades, patches, and enhancements, ensuring minimal disruption to services.
  • Proactively research future ServiceNow upgrades and versions to ensure that the impacts of upgrades and versions are known and that all key stakeholders are briefed on impending changes.
  • Review Release Notes and create test plans to ensure that current configurations are tested with upcoming upgrades and help resolve post-production deficiencies, if necessary.
• Support and Troubleshooting:
  • Provide advanced technical support and troubleshooting for incidents, problems, and service requests related to the ServiceNow platform.
  • Investigate and resolve complex issues, working closely with cross-functional teams and vendors as needed.
• Solution Creation, Innovation, and Execution:
  • Understand the business context, collaborate with stakeholders to gather requirements, analyze business processes, and translate them into sustainable technical solutions within ServiceNow through analysis, testing, training, and implementation.
  • Ability to design user-friendly interfaces within ServiceNow, enhancing the overall user experience for employees and customers.
  • Configure and customize ServiceNow applications, modules, workflows, forms, and UI components to meet business requirements.
  • Design, develop, and implement custom solutions, integrations, and enhancements on the ServiceNow platform using JavaScript, HTML, CSS, and other relevant technologies.
  • Create and maintain ServiceNow workflows, business rules, UI policies, and client scripts to automate processes and improve efficiency.
  • Overhaul, maintain, and enhance change and asset management within the platform.
  • Work with the Enterprise Data Management team on data management practices and enterprise data alignment across all corporate platforms.
• Continual Service Improvement:
  • Provide continual service improvement input to advance ITIL maturity in areas such as change management, problem management, and release management.
  • Collaborate with cross-functional teams to enhance processes related to incident handling, change control, problem resolution, and service requests.
• Documentation and Training:
  • Create and maintain process and knowledge documentation for the team and end-users.
  • Deliver training sessions and workshops to educate end-users and stakeholders on ServiceNow best practices, functionality, and capabilities.
  • Provide mentorship across the organization in the adoption and implementation of ServiceNow best practices.
  • Communicate with technical and non-technical customers by answering questions related to the ServiceNow Platform.
• Governance and Compliance:
  • Establish and enforce governance policies, standards, and best practices for ServiceNow development, configuration, and usage.
  • Ensure compliance with regulatory requirements, security standards (CMMC, NIST 800-171, NIST 800-53, and ITIL framework principles within the ServiceNow environment).

Qualifications

• All applicants MUST BE a US Citizen with the ability to pass an extensive background check.
• Must be a collaborative innovator capable of thinking outside of the box to create amazing solutions within highly controlled technology environments.
• Experience working in and with FedRAMP environments.
• Ability to plan and execute strategically to balance out organizational impact with organizational benefit.
• Proven experience working in small collaborative multidiscipline teams.
• Continuous Learning and Development mindset geared towards continuous learning and staying updated with the latest ServiceNow features and industry trends.
• Ability to identify, assess, and mitigate risks associated with the ServiceNow platform and its integration with other systems.
• Customer-centric mindset focused on achieving amazing outcomes to the benefit of Summit 7 customers, both internal and external.
• Experience with configuration management and relational databases.
• Experience with CRM and order fulfillment systems in a services-oriented industry.
• Experience with ServiceNow modules such as CSM, SPM, ITSM, SOM, CMDB, and Incident Management.
• Strong experience with Service Portal and catalog items.
• Experience with ServiceNow forms, fields, views, lists, UI policy, and actions.
• Strong understanding of ServiceNow module management and modification including the ability to troubleshoot ServiceNow ITSM functionality issues.
• Experience with GRC tools is a plus.

Requirements

• ServiceNow certification (e.g., Certified System Developer, Certified Implementation Specialist) preferred.
• Azure Gov Cloud and Office 365 GCC/GCCH experience.
• A degree in Computer Science or Relevant Field.
• Any of the following certifications:
  • ITIL level II
  • MCSA
  • MCTS
  • REST/SOAP integrations
  • Flow Designer
  • Integration Hub
  • Scoped applications
  • UI Builder
  • Agile/Scrum methodology
  • Source control (Git)
  • IAITAM, IAT, or ITSM

Benefits

• Excellent health/dental benefits from BCBS.
• See into the future with our luxurious VSP vision benefits.
• Prepare for the long-haul courtesy of our 401k with company matching.
• Unlimited mobile phone plan.
• 10 days' vacation, 7 days sick time.
• Bonuses and salary increase potential via our certifications plan.