Senior Service Now Developer @Summit 7 Systems
Software Development
Salary usd 90,000 - 12..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 3d ago

[Hiring] Senior Service Now Developer @Summit 7 Systems

3d ago - Summit 7 Systems is hiring a remote Senior Service Now Developer. πŸ’Έ Salary: usd 90,000 - 120,000 per year πŸ“Location: USA

Role Description

The ServiceNow Developer is responsible for the administration and maintenance of the ServiceNow platform. They will provide support, troubleshooting, solution creation, innovation, and execution within ServiceNow.

  • Administration and Maintenance:
    • Oversee daily administration of the ServiceNow platform, including user administration, access control, and system maintenance.
    • Manage system upgrades, patches, and enhancements, ensuring minimal disruption to services.
    • Proactively research future ServiceNow upgrades and versions to ensure that the impacts of upgrades and versions are known and that all key stakeholders are briefed on impending changes.
    • Review Release Notes and create test plans to ensure that current configurations are tested with upcoming upgrades and help resolve post-production deficiencies, if necessary.
  • Support and Troubleshooting:
    • Provide advanced technical support and troubleshooting for incidents, problems, and service requests related to the ServiceNow platform.
    • Investigate and resolve complex issues, working closely with cross-functional teams and vendors as needed.
  • Solution Creation, Innovation, and Execution:
    • Understand the business context, collaborate with stakeholders to gather requirements, analyze business processes, and translate them into sustainable technical solutions within ServiceNow through analysis, testing, training, and implementation.
    • Ability to design user-friendly interfaces within ServiceNow, enhancing the overall user experience for employees and customers.
    • Configure and customize ServiceNow applications, modules, workflows, forms, and UI components to meet business requirements.
    • Design, develop, and implement custom solutions, integrations, and enhancements on the ServiceNow platform using JavaScript, HTML, CSS, and other relevant technologies.
    • Create and maintain ServiceNow workflows, business rules, UI policies, and client scripts to automate processes and improve efficiency.
    • Overhaul, maintain, and enhance change and asset management within the platform.
    • Work with the Enterprise Data Management team on data management practices and enterprise data alignment across all corporate platforms.
  • Continual Service Improvement:
    • Provide continual service improvement input to advance ITIL maturity in areas such as change management, problem management, and release management.
    • Collaborate with cross-functional teams to enhance processes related to incident handling, change control, problem resolution, and service requests.
  • Documentation and Training:
    • Create and maintain process and knowledge documentation for the team and end-users.
    • Deliver training sessions and workshops to educate end-users and stakeholders on ServiceNow best practices, functionality, and capabilities.
    • Provide mentorship across the organization in the adoption and implementation of ServiceNow best practices.
    • Communicate with technical and non-technical customers by answering questions related to the ServiceNow Platform.
  • Governance and Compliance:
    • Establish and enforce governance policies, standards, and best practices for ServiceNow development, configuration, and usage.
    • Ensure compliance with regulatory requirements, security standards (CMMC, NIST 800-171, NIST 800-53, and ITIL framework principles within the ServiceNow environment).

Qualifications

  • All applicants MUST BE a US Citizen with the ability to pass an extensive background check.
  • Must be a collaborative innovator capable of thinking outside of the box to create amazing solutions within highly controlled technology environments.
  • Experience working in and with FedRAMP environments.
  • Ability to plan and execute strategically to balance out organizational impact with organizational benefit.
  • Proven experience working in small collaborative multidiscipline teams.
  • Continuous Learning and Development mindset geared towards continuous learning and staying updated with the latest ServiceNow features and industry trends.
  • Ability to identify, assess, and mitigate risks associated with the ServiceNow platform and its integration with other systems.
  • Customer-centric mindset focused on achieving amazing outcomes to the benefit of Summit 7 customers, both internal and external.
  • Experience with configuration management and relational databases.
  • Experience with CRM and order fulfillment systems in a services-oriented industry.
  • Experience with ServiceNow modules such as CSM, SPM, ITSM, SOM, CMDB, and Incident Management.
  • Strong experience with Service Portal and catalog items.
  • Experience with ServiceNow forms, fields, views, lists, UI policy, and actions.
  • Strong understanding of ServiceNow module management and modification including the ability to troubleshoot ServiceNow ITSM functionality issues.
  • Experience with GRC tools is a plus.

Requirements

  • ServiceNow certification (e.g., Certified System Developer, Certified Implementation Specialist) preferred.
  • Azure Gov Cloud and Office 365 GCC/GCCH experience.
  • A degree in Computer Science or Relevant Field.
  • Any of the following certifications:
    • ITIL level II
    • MCSA
    • MCTS
    • REST/SOAP integrations
    • Flow Designer
    • Integration Hub
    • Scoped applications
    • UI Builder
    • Agile/Scrum methodology
    • Source control (Git)
    • IAITAM, IAT, or ITSM

Benefits

  • Excellent health/dental benefits from BCBS.
  • See into the future with our luxurious VSP vision benefits.
  • Prepare for the long-haul courtesy of our 401k with company matching.
  • Unlimited mobile phone plan.
  • 10 days' vacation, 7 days sick time.
  • Bonuses and salary increase potential via our certifications plan.
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Senior Service Now Developer @Summit 7 Systems
Software Development
Salary usd 90,000 - 12..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 3d ago
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πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
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