[Hiring] Senior Service Engineer IS -ServiceNow AI @Providence

Role Description

Service Engineers work in partnership with developers, testers, and program managers, typically early in the development process, to design, operate, grow, and improve large-scale, computer-based services offered to IS, non-IS, and clinical caregivers. Their technical skills are on par with their Development, Test, and Program Management counterparts.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Qualifications

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent education/experience.
• 5 years of related experience; more preferred.
• Experience in automation, specifically related to deployment, recovery, or other manual processes.
• Experience with n-tier solutions.
• Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
• Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
• Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.
• Good experience leveraging data and metrics to drive behavior, process, and priority decisions.
• Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis.

Requirements

• Experience in a Healthcare environment (preferred).

Benefits

• Best-in-class benefits designed to support you and your family in staying well, growing professionally, and achieving financial security.
• Comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching.
• Health care benefits (medical, dental, vision).
• Life insurance and disability insurance.
• Time off benefits (paid parental leave, vacations, holidays, health issues).
• Voluntary benefits and well-being resources.
• Additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.