[Hiring] Senior Process and Software Consultant @TGW Systems

Role Description

The Process and Software Consultant (PCSW) plays a critical role in the TGW sales organization by helping secure profitable business opportunities. This position ensures that proposed TGW solutions can be successfully implemented and operated within a prospective customer’s existing or future Warehouse Management System (WMS), while aligning with their operational requirements and business objectives.

The PCSW engages with customers across multiple functional areas to analyze and understand current distribution center processes, system landscapes, and operational challenges. Through detailed process assessment and operational analysis, the PCSW validates solution feasibility, identifies integration requirements, and helps optimize system design to maximize business value. By bridging operational, software, and automation considerations, the Process and Software Consultant contributes to the development of effective, scalable, and sustainable solutions that meet customer needs and support successful project outcomes.

Duties and Responsibilities

• Participate in sales opportunity calls, design sessions, and reviews.
• Collaborate with sales, engineering, and customer stakeholders to evaluate business requirements and operational workflows.
• Visit prospective and existing sites to understand operating environments.
• Analyze existing warehouse processes, systems, and data flows to identify opportunities for improvement.
• Develop process maps, detailed requirements, and special features documentation.
• Respond to RFIs, RFPs and IT and Security Assessments.
• Assess the compatibility and integration requirements between TGW solutions and customer WMS platforms.
• Ensure proposed solutions are operationally feasible, technically sound, and aligned with customer objectives.
• Provide subject matter expertise during solution development, proposal creation, and customer presentations.
• Identify potential risks, constraints, and implementation considerations early in the sales process.
• Provide input for and prepare software cost estimates.
• Support the transition from sales to project execution by documenting operational and software requirements.
• Collaborate with internal and external IT and software organizations to determine and realize solutions.
• Document responsibility matrices for WMS/WES/WCS functionality and description of operations documentation.
• Provide input for and review of simulation definitions and results.
• Review and provide input to the software functional specification document.
• Perform additional duties as assigned.

Qualifications

• Bachelor’s degree in Computer Science, Operations Engineering, or related field, or equivalent work experience.
• Minimum five (5) years of experience in high-level design or operation of diverse intralogistics or comparable software systems, or related.

Travel

• Up to 25% of travel (domestic and international) required.

Skills & Abilities

• Understanding of software systems and IT architecture.
• Ability to map operational activities to software requirements.
• Strong problem-solving and troubleshooting skills.
• Experience with material handling equipment (e.g., shuttle systems, miniload cranes, conveyors, pick stations) and supply chain software packages.
• Working knowledge of PLC technology.
• Experience implementing highly-automated intralogistics solutions.
• Experience optimizing supply chain strategies and supporting software.
• Excellent written and verbal communication skills.
• Advanced knowledge of Microsoft Office Suite (PowerPoint, Word, Excel, Outlook, etc.).

Physical Requirements

• Ability to remain stationary at a desk for prolonged periods of time.
• Ability to go to site frequently and move safely around industrial and/or warehouse environment.
• Ability to lift and carry supplies up to 25 pounds at a time.
• Ability to operate computers, tablets, phones, and other electronic devices.
• Ability to communicate with others verbally and in writing, on a frequent basis.
• Ability to tolerate exposure to job site temperature fluctuations due to seasonal weather in geographic region.

Other Requirements

• This position may require work at TGW customer sites.
• TGW’s customers may require background checks before accessing their sites.
• Refusal to participate in a customer-required background check may result in a customer barring access and a subsequent reduction in work.

Equal Opportunity Employer

TGW Systems Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.