[Hiring] Senior Microsoft Dynamics CE/CRM Solutions Architect @Woolpert

Role Description

Woolpert is hiring a Dynamics 365 CE Technical Liaison / Senior Techno‑Functional Consultant to join our dynamic Corporate Applications Team. This position reports to the Senior Dynamics 365 Architect and is responsible for technical and functional expertise to design, implement, customize, and integrate Microsoft Dynamics 365 Customer Engagement (CE) and Power Platform solutions. The CE Technical Liaison serves as a critical bridge between business stakeholders and technical delivery teams, translating business needs into scalable, well‑architected CRM solutions while ensuring alignment with organizational standards and best practices.

• Partner with business stakeholders, product owners, and end users to gather, analyze, and document CRM and Power Platform requirements.
• Analyze customer‑facing business processes (sales, service, marketing, case management), identify gaps or inefficiencies, and recommend improvements.
• Design and propose scalable, secure, and maintainable Dynamics 365 CE and Power Platform solutions.
• Configure and customize Dynamics 365 CE and Power Platform solutions, including entities/tables, forms, views, business rules, workflows, plugins, JavaScript, security roles, and model‑driven or canvas apps.
• Design and support integrations between Dynamics 365 CE and external systems using APIs, Dataverse, and Azure Integration Services.
• Investigate and resolve complex system issues, data inconsistencies, and user‑reported problems.
• Lead and participate in testing activities, including system testing and User Acceptance Testing (UAT).
• Provide end‑user training, documentation, and ongoing support.
• Work closely with development teams, architects, and external partners to prioritize enhancements and maintain solution quality.

Qualifications

• Microsoft Dynamics 365 CE (Sales, Customer Service, Marketing)
• Power Platform (Power Apps, Power Automate, Dataverse)
• CE Solution Architecture & Technical Design
• C# Plugin Development, JavaScript, and SDK Customization
• Dataverse security model, roles, and environment management
• API‑based integrations and Azure Integration Services
• Azure DevOps, CI/CD, and Power Platform Pipelines
• Data migration and data quality management
• AI and automation using Microsoft Copilot Studio
• Enterprise discovery and CRM requirements engineering
• Customer‑centric business process optimization
• Product ownership and Agile delivery methodologies
• Stakeholder management and executive communication
• Governance, release management, and solution lifecycle management
• Pre‑sales consulting, solution demonstrations, and client enablement
• End‑user training and change management

Requirements

• Microsoft certifications such as PL‑600 (Power Platform Solution Architect) or PL‑200 (Power Platform Functional Consultant)
• Experience supporting enterprise‑scale or government CRM implementations
• Familiarity integrating Dynamics 365 CE with ERP, HR, or other enterprise platforms
• Experience analyzing cross‑application dependencies and integration impacts

Benefits

• Freedom to Work program: Set your own schedule and location (as appropriate).
• Principal program: Earn the opportunity to become an owner of the firm.
• Flexible paid time off/vacation: Take time off when it makes sense for you and your team.
• Career development: Explore a wide range of learning and growth opportunities within and across industries.
• Health, life, vision, and dental insurance: Cover all your medical bases.
• Paid sick time, retirement plan, fitness reimbursement, pet insurance, identity protection, technology stipend, employee assistance program, and more!