[Hiring] Senior Manager, Microsoft Dynamics 365 Solution Architect @Otis Elevator Co.

Role Description

The Senior Manager, Microsoft Dynamics 365 Solution Architect is responsible for defining and governing end-to-end business and technical solutions across the enterprise sales and customer relationship management landscape. This role serves as the primary solution architect for Microsoft Dynamics 365 while partnering closely with various teams to deliver scalable, secure, and business-aligned solutions.

This is a remote position, with a preference for candidates who reside in or near Connecticut.

On a typical day you will:

• Solution Architecture
  • Lead Microsoft Dynamics 365 solution architecture across Sales, Customer Relationship Management, and Power Platform capabilities.
  • Define scalable, secure, and maintainable end-to-end solutions aligned to enterprise strategy and business priorities.
  • Provide architecture direction, governance, and decision support throughout the project lifecycle.
• Cross-Platform Solution Design
  • Partner with Enterprise Architecture, Salesforce, JDE, CPQ, Integration, Data, and Digital teams to design connected enterprise solutions.
  • Define integration patterns, system interactions, and platform boundaries across CRM, ERP, CPQ, Azure, data platforms, and portals.
  • Evaluate solution tradeoffs and recommend options that balance cost, risk, complexity, and business value.
• Business Partnership
  • Translate business strategy and stakeholder needs into practical technology solutions.
  • Support business cases, roadmap planning, and technology investment decisions.
• Governance & Compliance
  • Establish architecture standards, reusable patterns, and design documentation.
  • Ensure solutions comply with enterprise security, privacy, regulatory, and governance requirements.
  • Maintain architecture roadmaps, decision logs, and technical quality reviews.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business Technology, or related field; Master's degree preferred.
• 10+ years of enterprise application delivery and solution architecture experience.
• 7+ years designing and implementing Microsoft Dynamics 365 solutions.
• Proven experience designing solutions involving multiple enterprise platforms and complex integrations.
• Experience integrating CRM platforms with ERP, CPQ, customer-facing, and data management systems.
• Experience leading globally distributed technical teams.
• Strong understanding of enterprise architecture principles and governance processes.
• Ability to travel up to 10%.

Requirements

• Preferred Certifications:
  • Microsoft Certified: Dynamics 365 Solution Architect Expert.
  • Microsoft Certified: Power Platform Solution Architect Expert.
  • Microsoft Certified: Azure Solutions Architect Expert.

Benefits

• 401(k) plan with a generous company match and automatic retirement contribution.
• Comprehensive medical, prescription drug, dental, and vision coverage.
• Three weeks of paid vacation, along with paid company holidays.
• Paid sick leave, employee assistance, and wellness incentive programs.
• Life insurance and disability coverage.
• Voluntary benefits, including options for legal, pet, home, and auto insurance.
• Generous birth/adoption and parental leave benefits, as well as adoption assistance.
• Tuition reimbursement program.
• Recognition programs for service anniversaries and performance bonuses.
• Salary range for this role is $138,000 - $165,000.