[Hiring] Senior Implementation Engineer @IgniteData

Role Description

As a Senior Implementation Engineer, you will lead complex Archer implementations, design and validate integration solutions, and act as a senior escalation point for technical challenges. This role blends deep technical expertise with leadership, guiding implementations, mentoring teammates, and collaborating cross-functionally to deliver reliable, scalable interoperability solutions.

• Lead Complex Implementations
  • Own technical delivery for enterprise Archer implementations
  • Design, validate, and guide integration solutions across healthcare systems
  • Ensure solutions align with client environments, constraints, and regulatory requirements
• Solve Challenging Problems
  • Act as a senior escalation point for complex implementation and production issues
  • Lead root cause analysis for integration issues
  • Support critical phases such as go-live and hypercare
• Drive Technical Excellence
  • Define and evolve implementation standards and integration best practices
  • Provide architectural guidance for complex interoperability scenarios
  • Identify opportunities for automation and improved workflows
• Collaborate Across Teams
  • Partner with Product, Engineering, and Customer Success to resolve systemic challenges
  • Translate real-world integration issues into product and platform improvements
• Mentor and Elevate Others
  • Support and mentor Implementation Engineers
  • Help grow technical capability and leadership across the team

Qualifications

• Experience implementing or supporting complex system integrations
• Strong troubleshooting skills across APIs and distributed systems
• Experience working in healthcare technology or interoperability environments
• Familiarity with REST APIs and HTTP-based services
• Ability to diagnose and resolve integration issues across multiple systems
• Experience with HL7 FHIR and healthcare interoperability standards

Requirements

• Familiarity with authentication protocols (OAuth2, SAML, SMART on FHIR)
• Experience mapping healthcare data (e.g., LOINC, SNOMED CT, RxNorm)
• Exposure to cloud platforms such as AWS or Azure
• Experience working with EHR, EDC, or clinical research systems

Benefits

• Be part of a company shaping the future of clinical research and real-world data
• Work on meaningful problems that directly impact patient outcomes
• Join a growing team with strong technical leadership and collaboration
• Opportunity to influence architecture, standards, and product direction
• A culture that values ownership, curiosity, and continuous improvement

Company Description

New Castle, Delaware (Remote)

Department: Customer Delivery

Employment Type: Full-Time

Minimum Experience: Mid-level

Compensation: $90 - $110K