[Hiring] Senior Genesys & API Integration Developer @Genesis10

Role Description

Genesis10 is currently seeking a Senior Genesys & API Integration Developer - Remote for a contract position with a Regional Financial Institution located in Columbus or Akron, OH. This is a 6+ month contract opportunity.

Compensation: $59.00 - $69.00 per hour, W2, based on qualifications

The Senior Genesys & API Integration Developer will design, develop, and support Contact Center integrations and Agentic AI capabilities across the client's Genesys ecosystem. This position will focus on developing APIs, middleware integrations, customer servicing workflows, telephony integrations, and AI enablement required to support next-generation customer experiences. The individual will work closely with architects, business analysts, operations teams, and third-party vendors to deliver secure, scalable, and resilient customer service capabilities.

Key Responsibilities:

• Design and configure Genesys Cloud call flows, develop inbound routing and IVR experiences, and build intelligent call allocation and escalation logic
• Support voice bot and virtual assistant integrations, and implement SIP, telephony, and transfer workflows
• Design and develop REST APIs and integration services
• Integrate customer profile, authentication, account, card, and transaction services
• Support secure API gateways and service orchestration
• Build reusable integration patterns for AI platforms and develop event-driven and real-time service integrations
• Integrate AI platforms with client systems and enable customer authentication workflows
• Develop AI orchestration services and decisioning workflows
• Participate in deployment planning and production releases, and troubleshoot application and telephony issues
• Implement monitoring and observability solutions, and support incident response and root cause analysis
• Ensure secure handling of customer and regulated data, and follow security, API, and data governance standards
• Support cybersecurity and AI governance reviews

Qualifications

• 5+ years software development experience
• 3+ years Genesys Cloud development experience
• Strong API development experience (REST, JSON, OAuth)
• Experience with C#, .NET, Java, Node.js, and Azure Integration Services
• Knowledge of SIP, telephony, and contact center technologies
• Experience with CI/CD pipelines and DevOps practices

Desired Skills

• Familiarity with AI integrations and LLM-based platforms

Benefits

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)