[Hiring] Senior Forward Deployment Engineer @Health Note

Role Description

We're looking for an engineer who thrives at the intersection of customers, operations, product, and technology. As a Senior Forward Deployed Engineer, you’ll own the technical path from customer workflow requirements to live Access Agent deployments. This includes:

• Configuration
• Workflow design
• Prompt and rule changes
• Production troubleshooting
• Customer-facing technical work
• Identifying patterns that should become repeatable product capabilities

You’ll work directly with customers and internal teams to translate patient access workflows, scheduling rules, and routing logic into production-ready configuration, workflow logic, prompts, rules, and integrations. This role sits close to customers, but it is deeply technical. You'll be:

• Writing code
• Configuring AI-driven workflows
• Troubleshooting production issues
• Supporting go-lives
• Helping customers adopt new capabilities

Success means getting valuable functionality into customers’ hands quickly while creating repeatable systems that make future deployments faster, cleaner, and more reliable.

Responsibilities

• Own the technical implementation of Access Agent deployments, from customer workflow discovery through configuration, testing, and go-live support.
• Translate patient access workflows, scheduling rules, and routing logic into production-ready workflow logic, prompts, rules, integrations, and configuration.
• Write code and build tooling that make customer deployments faster, more reliable, and more repeatable.
• Investigate production issues tied to customer deployments, identify root causes, and implement or coordinate fixes.
• Partner with Customer Success, Operations, Implementation, Product, and Engineering to make pragmatic technical decisions.
• Identify recurring customer needs and turn them into reusable patterns, tools, documentation, or product recommendations.

Qualifications

• 6+ years of software engineering experience building and maintaining production systems.
• Strong full-stack development experience, ideally with Typescript, React, Node.js, and PostgreSQL.
• Strong technical judgment about when to solve through configuration, custom code, product changes, process changes, or escalation.
• Experience working directly with customers, implementations, solutions engineering, technical consulting, or forward deployment teams.
• Strong communication skills and ability to explain technical concepts to non-technical stakeholders.
• Ability to navigate ambiguity and independently drive work to completion.
• Product-minded approach that balances customer needs, speed, maintainability, and long-term scalability.
• Demonstrated ownership of outcomes rather than individual tasks.

Nice to Haves

• Experience working with LLMs, AI workflows, prompt engineering, or agentic systems.
• Healthcare technology, interoperability, EHR, or healthcare operations experience.
• Experience supporting customer implementations in startup environments.
• Familiarity with observability, debugging, and production support practices.
• Experience building internal tools, workflow systems, or configuration platforms.

What Success Looks Like

Within your first 90 days, you will:

• Independently own customer configuration and implementation workstreams.
• Turn repeated customer-specific needs into reusable patterns, tools, or product recommendations that reduce future implementation effort.
• Create or improve implementation playbooks and operational processes.
• Become a trusted technical partner for Implementation and Operations teams.
• Help customers adopt new capabilities more quickly and successfully.