[Hiring] Senior Engineer, eCommerce Technical @LOVESAC COMPANY

Role Description

The eCommerce Technical Sr. Engineer is a hands-on technical role responsible for the day-to-day delivery, quality, and performance of Lovesac's eCommerce platform. This role serves as the primary technical point of contact for our eCommerce system integrator and development partners, owning release execution, code and architecture review, environment and integration health, and technical acceptance of delivered work on our enterprise commerce platform (Adobe Commerce or Salesforce Commerce Cloud) and its storefront experience layer.

This position is remote and will report into the Lovesac Corporate HUB based in Stamford, CT. Candidates must fully reside in the United States at all times during employment and should have the ability to travel as needed.

What You’ll Do

• Delivery & Release Execution
  • Serve as the day-to-day technical point of contact for Lovesac's eCommerce system integrator and development partners.
  • Own the monthly release cycle end to end: coordinate scope, review code and configuration, validate in staging, and provide technical sign-off before production deployment.
  • Perform hands-on code and architecture reviews of vendor-delivered work on Adobe Commerce (Magento) or Salesforce Commerce Cloud and the storefront experience layer, holding delivery to Lovesac's quality and security standards.
  • Triage and resolve production issues, coordinate root-cause analysis with partners, and verify fixes and hot-patches.
  • Maintain technical documentation, runbooks, and release records so platform knowledge stays in-house.
• Platform, Integration & Quality
  • Monitor and help improve site performance, uptime, page speed, and Core Web Vitals across the storefront.
  • Own the health of commerce-side integrations (orders, inventory, catalog, PIM, POS, payments, tax, and fraud), troubleshooting data and contract issues with the integration team.
  • Validate test coverage and drive growth of automated regression testing (WebdriverIO, BrowserStack) as part of every release.
  • Ensure proper tagging, tracking, and analytics implementation, and partner on technical SEO health (structured data, crawlability, indexation).
  • Support Architecture Review and Security Review gates, ensuring delivered work meets security, data privacy, and accessibility requirements.
• Vendor & Technical Oversight
  • Hold the system integrator accountable to SLAs, velocity commitments, and the agreed scope, escalating gaps early.
  • Review vendor estimates and solution designs, providing an independent technical check on effort, risk, and dependencies.
  • Validate that AI-augmented delivery produces quality output, with defect rate and rework tracked, not just speed.
  • Help evaluate and onboard delivery partners and tooling as the eCommerce program evolves.
• Platform Breadth & Continuous Improvement
  • Maintain strong, current technical capability on our commerce platform (Adobe Commerce or Salesforce Commerce Cloud) and keep broad familiarity with the enterprise commerce landscape.
  • Provide technical input into platform and architecture evaluations, bringing an objective, evidence-based view of options, trade-offs, and effort.
  • Identify opportunities to internalize knowledge and reduce dependency on any single partner.
• Perform any other reasonable duties for this role as requested by management.

Qualifications

• Core Values: Top Ambition, We All Win Together, Conscious Operations, Do Less and Do Best, Love Matters
• Table-Stake Values: Willing to Sweep Floors, Grit, Positive, Self-Aware, Self-Starting, Insatiable Learners, Transparency, Customer-Centric
• Core Competencies: Builds Customer Centricity, Drives Remark-able Results, Collaborates Effectively, Makes Good Decisions, Demonstrates Self-Awareness

Requirements

• Minimum of 5-8 years of hands-on engineering experience on a modern enterprise eCommerce platform, such as Adobe Commerce (Magento) or Salesforce Commerce Cloud, is required.
• Bachelor’s degree (BS) in Computer Science, Software Engineering, Information Technology, or a related technical field required.
• Strong working knowledge of a modern storefront architecture, such as AEM Edge Delivery Services or a headless/composable (SFCC) storefront.
• Experience reviewing and governing work delivered by system integrators or offshore development teams.
• Hands-on experience with commerce integrations (ERP, OMS, PIM, POS, payments) and API-based data flows (REST, GraphQL).
• Proficiency with release management, CI/CD, version control (Git/Bitbucket), and automated testing practices.
• Working knowledge of site performance, Core Web Vitals, technical SEO, and web analytics (GA4, GTM).
• Familiarity with AI-augmented development tools and a practical view of where they add value.
• Broad familiarity with more than one enterprise commerce platform, or a demonstrated ability to ramp quickly on a new platform, is a strong plus.
• Strong troubleshooting, documentation, and communication skills, comfortable being the technical voice in vendor and business conversations.
• Exemplify each of our Lovesac values, at all times, be results driven and utilize knowledge to meet or exceed key performance indicators (KPIs), goals and deadlines.
• Must be able to travel using various forms of transportation, as required by the Company in its sole discretion, for mandatory meetings and conferences held either at our offices or offsite (i.e. quarterly team connection weeks, companywide meetings and events, vendor visits).
• Must comply with all policies and procedures outlined in the Lovesac Employee Handbook and work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times.

Benefits

• Financial Benefits: Annual Bonus Program, Inaugural Grant Equity Awards, 401K Matching Contribution, Financial Wellness Tools.
• Health and Wellness Benefits: Medical, Dental, Vision, Health Savings and Flexible Spending Accounts, Paid Parental Leave, Life/AD&D, Short Term and Long-Term Disability, Critical Illness and Accident Insurance, Employee Assistance Program.
• Paid Time Off: Up to 160 hours of paid time off within our fiscal calendar year, prorated from date of hire, 8 paid company recognized holidays.
• Pet Insurance and generous Associate Discounts.