[Hiring] Senior Director, Software Engineering @ServiceTitan

Role Description

Ready to be a Titan? The ServiceTitan mobile app is the tool field technicians rely on every day, across commercial and residential work and every vertical we serve. As Senior Director of Engineering, Mobile, you will lead the engineering organization behind it and own its performance, reliability, and release quality, along with the roadmap that modernizes the app for the years ahead. This is one of the most operationally consequential engineering leadership roles in Field Enablement: when the app works, technicians get through their day, and when it doesn’t, they feel it immediately.

We’re looking for a mobile engineering leader who consistently turns a broad set of priorities into reliable software, shipped on a predictable cadence, at scale.

• Lead the mobile engineering organization through your engineering managers, owning its processes, priorities, and long-term goals.
• Own the performance, reliability, and release quality of the app, and hold the organization to a high bar on all three.
• Drive the modernization roadmap for our native iOS (Swift/SwiftUI) and Android (Kotlin/Jetpack Compose) apps while keeping today’s app stable for the technicians who depend on it.
• Establish and sustain a predictable release cadence, with the engineering discipline and quality practices to support it.
• Direct engineering effort toward business outcomes rather than activity, and keep the team aligned as company and org priorities shift.
• Partner with Product, Design, and the ServiceTitan leadership team to set direction, and push for innovation in the product experience.
• Mentor and develop your Senior Engineering Managers and Engineering Managers into strong leaders.
• Partner with Recruiting to attract and hire top mobile talent, including interviewing candidates and co-owning outreach such as tech talks.
• Communicate effectively with engineers, Product Managers, executives, customers, and partners.

Qualifications

• 10+ years of software engineering experience, including 5+ years leading engineering organizations and managing managers.
• A track record of shipping reliable, high-scale mobile applications on iOS and Android on a predictable cadence.
• Expert-level knowledge of mobile platforms and app development, including mobile performance and reliability.
• Experience setting and owning quality standards for a mobile app, including crash-free and startup-time goals, production monitoring, staged rollouts and release gates, and a test-automation strategy.
• Experience leading a mobile platform through significant modernization or re-architecture.
• Strong technical credibility: you can engage on architecture and design decisions and earn the respect of senior engineers.
• Strong communication and technical writing skills.
• B.S., M.S., or PhD in Computer Science, Physics, Engineering, or a related technical field.

Requirements

• Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
• Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Company Description

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is:

• Zone 1: $290,800 USD - $436,200 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA
• Zone 2: $271,800 USD - $407,600 USD Applicable for: All other US locations.

International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.