[Hiring] Senior Director, Software Engineering @Valeris

Role Description

The Senior Director, Software Engineering is responsible for leading the strategy, development, delivery, and ongoing support of software solutions that enable patient support services programs. This role oversees engineering teams responsible for patient engagement platforms, case management applications, data integrations, digital patient experiences, reporting systems, and operational technology solutions that support patients, providers, pharmaceutical manufacturers, and internal business teams.

The Senior Director will partner closely with Product Management, Operations, Data & Analytics, Compliance, Quality, and Client Services teams to deliver scalable, secure, and compliant technologies that enhance patient outcomes and operational efficiency. This leader will drive engineering best practices, cloud modernization, software quality, cybersecurity, and team development while fostering a culture of innovation and continuous improvement.

Key Responsibilities

• Strategic Leadership
  • Develop and execute the software engineering strategy aligned with organizational goals and patient support service objectives.
  • Build and maintain a technology roadmap that supports business growth, operational scalability, and client requirements.
  • Evaluate emerging technologies and industry best practices to improve platform performance, patient engagement, and service delivery.
  • Partner with executive leadership to prioritize technology investments and resource allocation.
• Engineering Leadership
  • Lead, mentor, and develop high-performing software engineering teams, including Engineering Managers, Software Engineers, QA Engineers, and DevOps professionals.
  • Establish engineering standards, development methodologies, and software lifecycle management processes.
  • Foster a culture of accountability, collaboration, innovation, and continuous learning.
  • Manage recruitment, performance management, succession planning, and employee development initiatives.
• Software Development & Delivery
  • Hands-on experience applying AI tools such as Claude, ChatGPT, GitHub Copilot, and Codex to accelerate software engineering, architecture, testing, and delivery.
  • Oversee the design, development, testing, deployment, and maintenance of enterprise software applications.
  • Ensure delivery of scalable, reliable, and user-centric solutions supporting patient access and support programs.
  • Drive Agile software development practices and continuous delivery capabilities.
  • Collaborate with Product Managers and business stakeholders to prioritize initiatives and manage delivery timelines.
• Architecture & Technology
  • Guide software architecture decisions and technical design reviews.
  • Champion cloud-native solutions, API-first development, microservices architecture, and automation where appropriate.
  • Ensure system scalability, reliability, and performance across all technology platforms.
  • Promote adoption of modern engineering tools and practices.
• Compliance, Security & Quality
  • Ensure software solutions adhere to healthcare, privacy, and data protection requirements, including HIPAA and other applicable regulations.
  • Partner with Information Security and Compliance teams to maintain secure development practices.
  • Establish quality assurance standards and metrics to ensure high-quality product releases.
  • Support audit readiness and technology risk management initiatives.
• Operational Excellence
  • Define and monitor engineering KPIs, including system availability, deployment frequency, defect rates, and delivery performance.
  • Oversee incident management, production support, and root cause analysis activities.
  • Lead continuous improvement initiatives to enhance operational efficiency and platform stability.
  • Manage vendor relationships and third-party technology partners as needed.
• Cross-Functional Collaboration
  • Partner with Operations, Program Management, Data & Analytics, and Client Services teams to understand business needs and deliver impactful solutions.
  • Serve as a technology advisor for client implementations and strategic initiatives.
  • Support commercial growth through technology innovation and delivery excellence.
  • Utilize Valeris’ values as the driving force behind the team’s success.
  • On time adherence to training deadlines for all corporate policies and procedures.
  • Ensure all SOPs are followed with consistency.
  • Perform additional tasks or projects as assigned.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.
• 12+ years of progressive software engineering experience.
• 5+ years of leadership experience managing software engineering teams and managers.
• Experience leading enterprise application development in healthcare, patient services, specialty pharmacy, life sciences, or related regulated industries.
• Strong knowledge of modern software architecture, cloud platforms (Azure, AWS, or Google Cloud), APIs, and integration technologies.
• Experience with Agile methodologies and DevOps practices.
• Demonstrated success leading large-scale application development and digital transformation initiatives.
• Strong understanding of data privacy, security, and regulatory requirements within healthcare environments.
• Excellent communication, leadership, and stakeholder management skills.

Preferred Qualifications

• Master's degree in Computer Science, Information Systems, Business Administration, or related discipline.
• Experience supporting patient support programs, reimbursement services, HUB operations, specialty pharmacy services, or patient engagement technologies.
• Experience with healthcare interoperability standards, including HL7 and FHIR.
• Knowledge of CRM, workflow management, case management, and reporting platforms.
• Cloud certifications and/or Agile leadership certifications.
• Experience managing distributed or remote engineering teams.

Physical Demands & Work Environment

• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms.
• Prefer candidates who can type at least 35 words per minute with 97% accuracy.
• Although very minimal, flexibility to travel as needed is preferred.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs.
• Additional health support, including telehealth and Employee Assistance Program (EAP) services.
• Company match on Health Savings Account contributions.
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000.
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability.
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting.
• Paid Time Off (PTO) and Sick Leave to support work-life balance.
• Team members receive nine paid holidays plus two floating holidays.
• Opportunities for advancement in a company that supports personal and professional growth.
• A challenging, stimulating work environment that encourages new ideas.
• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace.
• A mission-driven, inclusive culture where your work makes a meaningful impact.

Our Commitment to Equal Opportunity

At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.