[Hiring] Senior Database and Application Support Concierge @Carrington Mortgage

Role Description

Come join our amazing team and work remote from home!

The SR Database and Application Support Concierge will be responsible for providing a single point of contact for all IT issues (i.e., SQL databases, data pipelines, ASP.NET web applications, etc.) for an assigned business unit within the enterprise. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is $110,000.00 to $135,000.00 + annual bonus.

• Triage all IT related requests from your assigned business unit and ensure a timely resolution.
• Ensure realistic expectations are provided to requestor and continued status updates are provided on all open projects or issues.
• Provide excellent customer service to your assigned business unit.
• Provide expert support for SQL databases, ensuring high availability, data integrity, and performance optimization.
• Maintain and troubleshoot data pipelines to ensure seamless data flow and integration across systems.
• Support and maintain ASP.NET web applications, addressing technical issues and optimizing performance.
• Collaborate with Senior Leadership, providing technical insights, updates, and solutions to support business objectives.
• Troubleshoot and resolve issues related to SQL Server, including SSMS, SSIS, and SSRS, to ensure system reliability and efficiency.
• Develop and maintain VB/VBA code to support various business applications and processes.
• Ensure data integrity and performance optimization across Carrington data repositories and data warehouses.
• Must be available to provide support during the standard business operating hours for your assigned business unit during normal east coast time zone hours (8AM – 5PM EST).

Qualifications

• Strong analytical, problem solving, collaboration and technical skills.
• Knowledge of enterprise solutions using Microsoft SQL 2019, Microsoft Report Server (SSRS), Microsoft Integration Services (SSIS), Power BI, SharePoint.
• Experience using enterprise ETL applications such as Microsoft SSIS or Data Factory.
• Strong knowledge of Microsoft SQL 2019 including T-SQL programming and scripting.
• Familiarity with Microsoft version control software (DevOps).
• Ability to understand, remember, and apply oral and/or written instructions or other information.
• Ability to understand complex problems and to collaborate and explore alternative solutions.
• Ability to make decisions that have significant impact on the department’s credibility, operations, and services.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to compose letters, outlines, memoranda, and basic reports and/or to orally communicate technical information in an easy-to-understand manner.
• Bachelor’s Degree or equivalent job experience in business intelligence, reports development, dashboard design, data integration or information management.
• 5+ years’ experience with SQL Server, including SSMS, SSIS, SSRS.
• 5+ years’ experience with VB, VB.NET, VBA.
• 5+ years’ experience in mortgage servicing, mortgage lending, and/or capital markets.
• 5+ years’ experience with ETL using Microsoft SSIS or Data Factory.
• 3+ years’ experience with enterprise data modeling.

Benefits

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.

Company Description

Carrington Mortgage Holdings is a holding company whose primary businesses include asset management, mortgages, real estate transactions and real estate logistics. Collectively, the businesses are vertically and horizontally integrated, and provide a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States. Guided by a leadership team with a wealth of industry experience and guided by a consistent philosophy, Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle.