[Hiring] Senior Atlassian Developer @CAI

Role Description

We are looking for a Senior Atlassian Developer to design, configure, and optimize CAI's Atlassian platform to support operational excellence and CAI's future growth. This position will be full-time and remote.

What You'll Do

• Configure and build Jira spaces, workflows, schemes, and automation flows aligned with CAI design standards and enterprise architecture guidelines.
• Design and implement JSM spaces, customer portals, queues, and SLA configurations to support service delivery requirements.
• Participate in requirements gathering sessions with business stakeholders and technical teams, contributing to the translation of operational needs into Atlassian configurations.
• Build and maintain custom fields, screens, and advanced configurations to extend platform capabilities.
• Ensure consistent implementation of naming conventions, permission schemes, and governance standards across all Atlassian products.
• Mentor and provide technical guidance to junior developers on Atlassian best practices, configuration patterns, and troubleshooting techniques.
• Participate in agile ceremonies including sprint planning, daily standups, and retrospectives.
• Conduct code reviews and configuration reviews to maintain quality and adherence to standards.
• Document technical specifications, configuration decisions, and operational procedures in Confluence.
• Collaborate with CAI's Enterprise Architecture and IT Operations teams to ensure solutions align with broader technology strategy.
• Support user acceptance testing and iterate on configurations based on stakeholder feedback.
• Interface with stakeholders to ensure business needs are delivered in accordance with strategic direction, project expectations, and business priority.

Qualifications

• Minimum of 4 years of experience working with Atlassian products in a configuration, development, or administration capacity.
• Strong expertise in Jira configuration including spaces, workflows, schemes, screens, custom fields, and automation flows.
• Demonstrated experience designing and implementing Jira Service Management spaces, customer portals, queues, and SLA configurations.
• Proficiency in Confluence administration, space configuration, and documentation best practices.
• Ability to participate effectively in requirements discussions and translate business needs into technical solutions.
• Excellent communication skills with ability to collaborate across technical and business teams.
• Ability to work independently in a remote setting while managing multiple priorities and deadlines.

Requirements

• Experience with ScriptRunner for Jira Cloud, including Behaviours, listeners, and scripts.
• Experience with Jira Product Discovery for product management and roadmapping.
• Experience with Zephyr for test management.
• Experience configuring third-party Marketplace apps, including Rich Filters, Structure PPM by Tempo, Checklists for Jira, Templating.app, and similar platform extensions.
• Experience with capacity and resource planning functionality and the Marketplace apps that support it.
• Minimum of 2 relevant Atlassian certifications such as ACP-620, ACP-610, ACP-120, or similar.
• Experience in a staffing, professional services, or SLED-focused organization.
• Familiarity with SOC 2 compliance requirements.
• Bachelor's degree in Information Technology, Computer Science, or a related field.

Benefits

• Medical, dental, and vision insurance.
• 401k retirement account access.
• Paid time off.
• Paid sick leave and/or other paid time off as provided by applicable law.

Company Description

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.