[Hiring] Senior Architect @TekWissen

Role Description

This job takes a lead role in designing, developing, implementing, supporting, and optimizing complex architecture strategies specifically for the enterprise Chat Platform.

• Focus on conversational AI, scalability, and platform stability.
• Ensure the completeness and integrity of system architecture by addressing stakeholder concerns, making technical trade-offs, and driving solutions for major initiatives (e.g., GECX, Dialogflow, AI Agents, and Genesys integration).
• Leverage deep expertise in Google Cloud Platform (GCP) and modern web technologies to enable robust business processes.
• Guide technical teams through mentorship and maintain cutting-edge knowledge of emerging AI and cloud trends.

Qualifications

• Education:
• Required: Bachelor's Degree in Information Technology, Computer Science, or a closely related discipline.
• Preferred: Master's Degree in a related field.
• Experience:
• Required: Minimum 5+ years of experience working in an IT discipline (software engineering, system architecture, or cloud infrastructure).
• Required: Minimum 5+ years of experience partnering with business disciplines to translate business capabilities into technical requirements.
• Preferred: Hands-on experience architecting and implementing Conversational AI platforms, particularly within Google Cloud's ecosystem (Dialogflow, GECX, AI Agents).
• Preferred: Experience integrating chat platforms with enterprise contact center solutions (e.g., Genesys).
• Preferred: Health Insurance or regulated industry business knowledge.

Requirements

• Technical Skills & Stack (Chat Platform Focus):
• Cloud & Infrastructure: Google Cloud Platform (GCP) expertise (Cloud Run, Pub/Sub, Firestore, BigQuery, etc.), Cloud-Native Architecture, Terraform / Infrastructure as Code.
• Conversational AI & Integrations: Gemini Enterprise for Customer Experience (GECX), Google Dialogflow, AI Agents, IVA Voice, Genesys Integration.
• Backend & Web Technologies: TypeScript, Node.js, WebSockets, Distributed Systems Design.
• Engineering Practices: CI/CD pipelines, comprehensive observability/monitoring/logging strategies, high-throughput/low-latency system design, application security, and authentication patterns.
• Certifications:
• Preferred: Google Cloud Architect Certification.
• Preferred: Enterprise Architect (SCEA).
• Preferred: Project Management / Agile Certifications.

Company Description

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a health and wellness organization located in Pittsburgh and operates health insurance plans in Pennsylvania, Delaware, and West Virginia.