[Hiring] Senior Application Developer - CRM Systems @Pantheon Systems, Inc

Role Description

Reporting to the Head of CRM Systems, you will design, develop, and maintain Salesforce CRM, Zendesk, and integrated sales and support tools. Working closely with a Business Analyst, you will translate ambiguous business requirements into complete, scalable technical solutions.

• Lead the technical design and deployment of medium to large-scale features independently over weeks to months-long cycles, ensuring high-quality, maintainable solutions.
• Take business requirements with some ambiguity and implement complete solutions, including object configuration, automation, reporting, and security settings.
• Proactively identify and manage cross-functional dependencies, coordinating with teams like Finance, Revenue Operations, and Security to ensure comprehensive solution delivery and governance.
• Serve as technical reviewer for junior application developer submissions, enforcing coding standards and best practices.
• Configure and maintain Salesforce declarative development and Zendesk workflows (triggers, automations, macros, SLA policies).
• Administer and optimize sales engagement tools (e.g., ZoomInfo, Gong, SalesNav).
• Perform and drive proactive system maintenance, including regular Security Reviews, Release Updates, Health Checks, and Optimization efforts.
• Cross-train on adjacent systems to increase team flexibility and reduce single points of failure.
• Drive improvements to assigned systems - identify needed changes and implement them.
• Build quality configurations with peer reviews, testing, proper rollout, and monitoring.
• Provide second-level support and maintain technical documentation.
• Mentor and guide 1-2 junior application developers on technical issues and best practices for ticket resolution.

Qualifications

• 5+ years of Salesforce/CRM administration experience.
• 3+ years customer support platform experience (Zendesk, Gainsight, SupportLogic).
• Experience with sales engagement tools, marketing platforms, and GTM integrations.
• Track record of independently completing medium-scope projects.
• Proven experience in mentoring and onboarding junior team members.
• Salesforce Administrator Certification required; Salesforce Advanced Administrator Certification preferred.
• Zendesk Administrator Certification preferred.
• Strong understanding of assigned systems with the ability to identify and drive improvements.
• A demonstrated ability to investigate and resolve areas of ambiguity in business requirements to drive clear technical direction.
• Strong prioritization, communication, and problem-solving skills.
• A self-starter with a builder's mentality and a natural curiosity to improve efficiency.

Nice to Haves

• Additional Salesforce Certifications (App Builder, Platform Developer I, Sales/Service Cloud Consultant).
• Understanding of ITIL principles and customer service best practices.
• Zendesk Certifications or Salesforce Trailhead Ranger status.
• SOQL/SQL, APIs, webhooks, or iPaaS platforms (Workato, Zapier, Mulesoft).
• Experience with Gong, ZoomInfo, HockeyStack, Chat technologies, Braze, or SupportLogic.

Benefits

• Industry competitive compensation and equity plan.
• Flexible time off, sick days, and 13 paid holidays.
• Comprehensive medical insurance including Health, Dental, and Vision.
• Paid parental leave (plus fertility, adoption, and other family planning benefits).
• In-office workspace (San Francisco).
• Monthly allowance for wellness, reading, and access to LinkedIn Learning for continued development.
• Events and activities both team-based and company-wide that inspire, educate, and cultivate.