[Hiring] SAP Support Specialist II @Tripoint Solutions LLC

Role Description

We are seeking a detail-oriented and customer-focused Mid-Level SAP Support Specialist to join our IT support team. This role provides first-line assistance to end users of SAP and related enterprise applications, ensuring timely issue resolution and exceptional customer service. Candidates must possess strong communication skills, experience with IT systems or business operations, and proficiency in Microsoft Office applications. An active Secret Clearance is required for this position.

Location: Remote. The selected candidate must be currently located in, or willing to relocate to, one of the states supported by Tripoint Solutions corporate offices: AL, AZ, CO, DC, DE, FL, GA, IL, IN, KS, LA, MD, MI, MN, MS, NC, NJ, OH, PA, SC, TN, TX, or VA. (No relocation assistance provided.)

Responsibilities:

• Provide day-to-day technical support and troubleshooting for the Navy ERP FI-DTS module.
• Research, track, and document resolutions for help desk tickets and system discrepancies submitted via SNAP.
• Support SAP User Management (SAP UM) activities, including user access, basic role management, and navigation assistance.
• Collaborate with Navy financial stakeholders to understand their needs and translate them into effective system configurations and improvements.
• Proactively monitor the health of the DTS-to-ERP interface.
• Identify patterns in data transmission failures and coordinate with technical teams to maintain system stability, security, and best practice compliance.
• Create and maintain clear, audit-compliant documentation including support logs, resolution guides for common errors, and user-friendly "how-to" guides tailored for Navy users.
• Support testing and deployment of Navy ERP updates, patches, and new features to ensure smooth rollouts with minimal impact.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Proven experience supporting SAP ERP systems in a professional environment.
• Strong understanding of ERP concepts and SAP module functionalities.
• Excellent problem-solving skills and ability to troubleshoot complex system issues.
• Effective communication skills to interact with technical teams and business users.

Requirements

• Active Secret Clearance.
• Applicants selected may be subject to a government security investigation.
• USA Citizenship is required.

Preferred Qualifications

• SAP certification in relevant modules (e.g., SAP FI, SAP MM, SAP SD).
• Experience with SAP S/4HANA migration or implementation projects.
• Familiarity with database management and integration technologies related to SAP.
• Knowledge of ITIL processes and service management frameworks.
• Prior experience working in the Professional, Scientific, and Technical Services industry.

Benefits

• Medical, Dental, Vision benefits with a national provider network.
• Flexible Spending and Health Savings Accounts (FSA & HSA).
• Company-paid Life and Disability insurance including Short-Term, Long-Term, and Accidental Supplemental Insurance.
• Paid time off (PTO).
• 11 paid holidays.
• 401(k) Retirement Plan.
• Professional Development Reimbursement Program to pursue undergraduate, graduate, training, and certifications.
• Monthly transportation, parking, and cell phone service reimbursement.