[Hiring] Salesforce Developer @Encora

Role Description

We at Coforge are hiring a Senior Salesforce - Service Cloud Consultant with the following skill set.

• Design & Deliver scalable Salesforce Service Cloud and Chat solutions, including omni-channel and case management;
• Customize & Integrate using Apex, LWC, and platform tools to meet business requirements;
• Advise & Guide stakeholders on best practices for chat workflows, agent enablement, and cross-cloud architecture;
• Enable DevOps by managing version control, pipelines, and automated deployments with Copado;
• Support & Train users, ensuring adoption, data integrity, security, and compliance;
• Stay Current with Salesforce releases and emerging capabilities.

Qualifications

• Proven experience implementing Salesforce Service Cloud and Chat solutions across commercial and consumer contexts;
• Strong understanding of CRM processes, omni-channel case routing, and chat deflection strategies;
• Hands-on experience with Copado or equivalent Salesforce DevOps platforms;
• Salesforce Certifications (Service Cloud Consultant, Omni-Channel Supervisor, Chat Specialist) strongly preferred;
• Ability to lead solutioning efforts and provide strategic guidance beyond code delivery.

Requirements

• Experience with Agentforce, Data Cloud, and other advanced Salesforce products;
• Familiarity with large-scale Salesforce migrations and multi-cloud integrations;
• Ability to work effectively with onshore and offshore teams;
• Prior consulting or partner-side experience with Salesforce delivery.

Company Description

At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.