[Hiring] Salesforce Agentforce Developer @NTT DATA Services

Role Description

• Design, develop, test, and deploy AI-powered solutions using Salesforce Agentforce and Einstein AI capabilities.
• Configure and implement Agentforce agents, topics, actions, prompts, and conversation flows to automate business processes and enhance user experiences.
• Develop and maintain Apex classes, Lightning Web Components (LWC), Flows, and integrations to support Agentforce implementations.
• Collaborate with business stakeholders to translate requirements and user stories into scalable Agentforce and Salesforce solutions.
• Configure Prompt Builder, Agent Builder, Copilot Actions, Data Cloud integrations, and AI-driven workflows based on business needs.
• Integrate Agentforce with Salesforce Sales Cloud, Service Cloud, Experience Cloud, and third-party applications.
• Ensure security, governance, and compliance standards are followed while implementing AI-powered solutions.
• Perform unit testing, system testing, deployment, and documentation for Agentforce implementations.
• Monitor Agentforce performance, troubleshoot issues, and optimize AI responses and automation processes.
• Update Project Managers on development progress, risks, dependencies, and roadblocks impacting project timelines.
• Participate in Agile ceremonies, client discussions, solution design sessions, and status meetings.

Qualifications

• 3+ years of experience in Salesforce development and implementation projects.
• Experience working on at least 2–3 end-to-end Salesforce projects in a developer role.
• Salesforce Platform Developer I Certification.
• Hands-on experience with Salesforce Agentforce, Einstein AI, Prompt Builder, Agent Builder, and Copilot capabilities.
• Strong experience in Apex, Lightning Web Components (LWC), Flows, Visualforce, Triggers, and Salesforce security model.
• Experience building custom actions, prompts, automation workflows, and AI-powered business processes within Salesforce.
• Knowledge of Salesforce integrations using REST APIs, Platform Events, and external services.
• Understanding of Data Cloud, CRM data models, and AI-driven customer engagement solutions.

Requirements

• Salesforce AI Specialist Certification and/or Agentforce Specialist Certification.
• Salesforce Platform App Builder or Platform Developer II Certification.
• Experience with Salesforce Data Cloud and Einstein GPT implementations.
• Prior experience working in Agile/Scrum development environments.
• Knowledge of Sales Cloud, Service Cloud, Experience Cloud, and Omni-Channel solutions.
• Experience with Prompt Engineering and Generative AI concepts.
• Knowledge of Reports & Dashboards, SOQL & SOSL.
• Experience with CI/CD, DevOps Center, Git, and Salesforce deployment tools.
• Strong understanding of Profiles, Roles, Permission Sets, Sharing Rules, and Security Best Practices.
• Experience with data migration and large-scale Salesforce implementations.