[Hiring] Salesforce Administrator @AudienceView

Role Description

We’re currently seeking a passionate and experienced Salesforce Administrator for the team at AudienceView! As we continue to grow, we’re looking for a strong Salesforce Administrator who is detail oriented, proactive, and able to turn business requirements into tangible solutions for our team members. As a Salesforce Administrator, you will be responsible for achieving business objectives by developing features and functionality that effectively solve our growing business needs within Salesforce.

• Work with colleagues to identify system pain points and advise on Salesforce best practices and use cases of Salesforce tools to do their jobs optimally.
• Work with internal customers to gather requirements and implement configuration changes, including the definition of Flows and Approval Processes and custom Object implementation.
• Collaborate with other members of the Salesforce Team to develop solutions which work in harmony with existing processes.
• Build and maintain integrations between Salesforce and 3rd party tools.
• Drive business process improvement through knowledge of Salesforce out-of-box features.
• Contribute to development and adoption of AI tools, including, but not limited to Agentforce and Microsoft Copilot.
• Work with end users to provide day-to-day support with our platforms.
• Stay up to date and implement new Salesforce releases, features, and best practices.
• Identify system enhancements, collaborate for solutions and configuration, plus regression & user acceptance testing.
• Actively participate in Salesforce change management including documentation and training for Salesforce users on new features.
• Contribute to technical documentation ensuring that processes and fields are properly documented and defined.
• Support data and data quality initiatives across Salesforce and related platforms.

Qualifications

• 2-4 years of experience in a Salesforce Administrator role.
• Salesforce Administrator certification.
• Experience with declarative development in SFDC (e.g. Flow, Dynamic Pages).
• Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished.
• Knowledge about Change Management best practices.
• Strong stakeholder management skills.
• Experience with Sales Cloud, Service Cloud, Account Engagement (formerly Pardot).
• Experience with 3rd party integrations with Salesforce, including using security best practices.
• Familiarity with working in a Microsoft environment.

Requirements

• Nice to have: Salesforce Advanced Administrator, Platform App Builder, Sharing and Visibility Certifications.
• Experience with 3rd party tools like Conga, Form Assembly, SalesLoft, ChurnZero, Apollo.
• Specific Experience with: Agentforce (AI), Revenue Cloud, CPQ, Marketing Cloud, Experience Cloud.

Benefits

• We’re a global leader in live events technology.
• We’re passionate about live entertainment.
• We have amazing clients, including sports, live music, and performing arts organizations.
• Our employees love us: excellent benefits, competitive salaries, flexible hours, remote work opportunities, and more!
• We're a remote-first company, allowing flexibility to work anywhere in Canada, the USA, UK, and Chile.
• Diversity and inclusion are paramount to building our culture.
• Flexible work schedule: alternating Fridays off and flexible, uncapped vacation and sick policy.