[Hiring] Salesforce Administrator @Christian Care Ministry

Role Description

The Salesforce Administrator will partner with the Production Support team to define, implement, and drive best practices for improving quality engineering solutions to meet the Ministry needs. This role will work with scrum teams to release sustainable product quality throughout SDLC.

• Serve as a Salesforce evangelist within the organization; suggest enhancements to improve business processes and communicate that in writing and presentation.
• Build and optimize automations using Flows, Approval Processes, and other declarative tools to streamline business processes.
• Manage all aspects of user management including roles, profiles, permissions, public groups, OWD, sharing rules.
• Implement Salesforce configuration changes, including Workflow, Process Builder, Lightning Flow, assignment rules, approval processes, record types, dynamic layouts, apps, custom settings, custom metadata types.
• Partner with internal stakeholders to gather requirements and translate them into scalable Salesforce solutions.
• Work User Support Tickets.
• Document configurations, business processes, and change history to support continuity and compliance.
• Work with integrated applications including Formstack, Webmerge, and Formstack Sign.
• Complete regular internal system audits, assist with security projects, and prepare for quarterly releases by staying up to date on the platform’s new tools and capabilities.
• Continually improve and enhance Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions to meet Ministry needs, and managing product road map.
• Collaborate with the Manager of CRM Admin and fellow admins to ensure alignment with roadmap priorities and governance standards.
• Contribute to the exercise and expression of the Ministry’s Christian beliefs.
• All other duties as assigned.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology or closely related field with 2+ years of Salesforce Administration experience or combination of education and experience required.
• Salesforce Administrator certification (ADM201) required.

Requirements

• 3–5 years of hands-on Salesforce Administration experience in multi-cloud environments.
• Strong knowledge of Salesforce declarative tools: Flows, Validation Rules, Custom Objects, Reports, Dashboards, and Page Layouts.
• Proficient with data management tools (Data Loader, Import Wizard, Excel) and data hygiene best practices.
• Understanding of Salesforce security, sharing models, and role hierarchies.
• Familiarity with sandbox management, release management, and deployment best practices.
• Comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of Salesforce projects.
• Experience with enterprise-scale applications and operational support of systems.
• Experience with software development process/lifecycle.
• Ability to work in a fast‐paced environment, multi‐project environment, meeting commitments and deadlines.
• Organized, and detail oriented with a concise, impactful writing and communication style.
• Knowledge of data protection operations and legislation (e.g. GDPR, HIPAA).

Benefits

• 100% paid Medical for employees/99% for family.
• Generous employer Health Savings Account (HSA) contributions.
• Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance.
• 6 weeks of paid parental leave (for both mom and dad).
• Dental - two plans to choose from.
• Vision.
• Short-term Disability.
• Accident, Critical Illness, Hospital Indemnity.
• 401(k) – up to 4% match on ROTH or Traditional contributions.
• Generous paid-time off and 11 paid holidays.
• Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo.
• Employee Assistance Program including no cost, in-person mental health visits and employee discounts.
• Monetary Anniversary Awards Program.
• Monetary Birthday Awards.