[Hiring] SaaSOps Engineer @CXT Software

Role Description

Are you a cloud engineer who runs production SaaS on Azure and AWS and owns it end-to-end, from the Terraform code to the RCA? We are looking for a SaaSOps Engineer to own a production SaaS platform across several product lines and two clouds, Azure first and AWS second. You will:

• Write the infrastructure code
• Build the pipelines
• Run the Windows and SQL Server estate
• Own the alerts
• Lead the response when something breaks, from provisioning a customer environment to writing the RCA after an incident

You will work daily with Engineering, Support, and Security, in Terraform, GitHub Actions, Grafana Cloud, Azure Monitor, Application Insights, CloudWatch, incident.io, Jira, and Confluence. Reporting to the Director of SaaSOps, you will shape how the platform is built, changed, and monitored.

If you want whole-platform ownership, hold a high bar on every change, and are ready to carry on-call for the systems you run, we would love to hear from you.

Qualifications

• 5+ years as a cloud engineer running production workloads (compute, managed databases, identity, networking) on Azure or AWS
• You have deployed and changed production infrastructure with Terraform through CI/CD pipelines you built or maintained
• You write PowerShell automation used in production
• You have run SQL Server or Azure SQL in production: backups, restores, and performance troubleshooting
• You have carried production on-call and taken incidents from evidence to a single root cause and a written RCA a teammate can act on without follow-up questions
• You work 08:00–17:00 ET, Monday to Friday, and join the after-hours on-call rotation
• Professional English at C1 level or above, spoken and written
• You can be engaged as an independent contractor and can start within one month of an offer and no later than December 31, 2026

Requirements

• Production experience on Azure
• Windows Server administration in production (Remote Desktop Services, IIS, Active Directory, Group Policy)
• AZ-104, AZ-305 or AZ-400, or AWS Solutions Architect Associate or SysOps Administrator Associate
• Experience preparing SOC 2 audit evidence
• Uses AI-assisted coding and operations tools at work

Benefits

• 100% Remote and Global: Enjoy the freedom to live your best life from anywhere in the world
• Flexible Work Environment: Work at times that suit you best. We prioritize results and customer satisfaction over rigid schedules
• Dedicated Growth Path: Receive consistent, meaningful feedback and support tailored to help you achieve your personal career goals
• Access to Leading Tools and Technology: Enhance your skills with the latest tools, playbooks, and technology
• Engaging Community Activities: Participate in coffee chats, happy hours, cooking classes, book clubs, and more!