[Hiring] Release Management Engineer @Arizona Department of Administration

Role Description

The Department of Economic Security, Division of Technology Services (DTS), is seeking an experienced and highly motivated professional to join our team as a Release Management Engineer. This position will serve as the Information Technology Service Management (ITSM) Engineer. It will be responsible for managing the full life cycle of major enhancements, as well as the creation of new solutions to support the ITSM team’s process improvement, user experience enhancement, and automation efforts. The position will work with internal DES customers to identify opportunities for process improvement that will include designing and implementing relevant solutions that meet requirements supporting those business needs.

This position may offer the ability to work remotely within Arizona based upon the department's needs and continual meetings of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties

• Provides subject matter expertise on the day-to-day operation of the ITSM team's solutions.
• Provides strategic support to the ITSM Solutions Architect, including managing, planning, implementing, coordinating, and evaluating business processes to design and implement relevant solutions that meet established business needs.
• Maintains the ITSM Solutions Architecture team's formal documentation to include Development Standards, Processes, Procedures, Standard Work, Design documents and training material. Maintains the team's internal site presence and service catalog.
• Creates, maintains, and routinely reviews dashboards, reports, and their associated metric definitions to support ITSM solutions as required.
• Works cross-functionally to solve problems and implement changes and resolve conflicts within and between projects or functional areas.
• Analyzes and solves problems across IT and business services. Develops and ensures implementation of process improvement action plans for strategic initiatives.
• Provides overall project monitoring to ensure strategic initiatives are met.
• Ensures on a department-wide basis that DES and DTS policies, directives, procedures, and are followed and in compliance with these requirements.

Qualifications

• Expertise/working knowledge of ITIL concepts and frameworks, including Service Strategy, Transition & Continuous Improvement.
• ServiceNow development and configuration experience, as that is our primary tool.

Requirements

• Bachelor’s degree OR 8 or more years of extensive experience in programming, analysis, change management, and release management (or equivalent experience).
• Employee shall obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits

• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance
• Tuition Reimbursement
• Participation in the Arizona State Retirement System (ASRS)
• 10 paid holidays per year
• Stipend Opportunities
• Infant at Work Program
• RideShare and Public Transit Subsidy
• Affordable Medical, Dental, and Vision
• Life and Disability Insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Contact Us

For questions about this career opportunity, please contact us at (602) 542-3809 or email [email protected].

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Shannon Anguiano by calling or texting at 480-876-0851 or [email protected]. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.