[Hiring] Provisioning Engineer @Indigo TG

Role Description

We are seeking an experienced Provisioning Engineer – Subsea Optical Services to support the planning, provisioning, and lifecycle management of lit services delivered over dedicated subsea fibre pairs. This role focuses on high-capacity lit wavelength and spectrum-based services, delivered across Ciena optical transmission platforms. You will be responsible for end-to-end service delivery, from design collaboration and spectrum planning through provisioning, testing, handover, and operational readiness. The environment is technically demanding and change-sensitive, requiring strong engineering discipline, excellent cross-team collaboration, and a deep understanding of subsea fibre-pair capacity, spectrum constraints, and service performance.

Key Responsibilities

• Optical & Subsea Service Provisioning
  • Plan, provision, modify, and cease lit 10G / 100G / 400G services across dedicated subsea fibre pairs.
  • Deliver end-to-end service activation for both On-Net and Off-Net services across resilient and diverse backhaul routes.
  • Provision services across Ciena 6500 platforms, including:
    • WaveLogic 5 / WaveLogic 6
    • WaveServer platforms
    • Associated optical shelves, ports, and services
  • Execute service delivery across protected and unprotected architectures, ensuring compliance with design and SLA requirements.
• Spectrum Services & Fibre Pair Capacity Management
  • Design, provision, and configure Managed and Unmanaged Spectrum services, including:
    • Quarter fibre-pair increments
    • Half fibre-pair increments
  • Manage and optimise optical spectrum allocation on subsea fibre pairs to maximise capacity while protecting in-service channels.
  • Support modulation, baud rate, and power-level changes to improve spectral efficiency.
  • Perform capacity management across:
    • Subsea fibre pairs
    • Subsea cable systems
    • Ciena optical transmission networks
• Network Design & Cross-Team Collaboration
  • Work closely with Architecture and Design teams to optimise service routes, optical configurations, and spectrum usage.
  • Collaborate with Systems and Tools teams to:
    • Configure alarms and thresholds
    • Set up SNMP traps and monitoring
    • Integrate ticketing and incident workflows to support lit and spectrum services
  • Provide engineering input into new service models, capacity strategies, and network evolution initiatives.
• Testing, Validation & Service Handover
  • Perform end-to-end optical and service testing, including power, OSNR, BER, and path integrity.
  • Validate services against defined performance SLAs and delivery timescales.
  • Support controlled migrations, upgrades, and service re-grades within agreed maintenance windows.
  • Deliver high-quality service handover to customers and operations teams.
• Documentation, Operations & Enablement
  • Produce and maintain:
    • Engineering Method of Procedures (EMOPs)
    • End-to-end design sheets and service charts
    • Handover and support documentation
  • Support onboarding and inventory accuracy for:
    • Ciena racks, shelves, ports, and optics
    • Fibre pairs, spectrum allocations, circuits, and carrier services
    • Cabling, ODFs, power, and cross-connects
  • Work with Operations and Service teams to:
    • Build and refine support procedures
    • Improve operational readiness for lit and spectrum services
    • Contribute to service and network availability reporting across Ciena platforms
• Training & Knowledge Transfer
  • Support the development of training materials, procedures, and documentation for NOC and Operations teams.
  • Act as an escalation and subject-matter expert for complex provisioning and spectrum-related issues.

Qualifications

• Strong experience planning and provisioning services across Ciena 6500 products and services, including:
  • WaveLogic 5 / 6
  • WaveServer
  • Spectrum services
  • Navigator / MCP
• Proven experience delivering end-to-end 10G / 100G / 400G lit services.
• Solid understanding of:
  • DWDM and ROADM architectures
  • Subsea fibre-pair service models
  • Optical spectrum management and flexible-grid networks
• Experience working in high-value, low-tolerance environments with strong change control and governance.