[Hiring] Principal ServiceNow Developer @General Dynamics Information Technology

Role Description

Transform technology into opportunity as a Principal ServiceNow Developer at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.

As a Principal ServiceNow Developer, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:

• Lead the architectural design of complex ServiceNow solutions, ensuring scalability and performance
• Design, develop, and maintain custom ServiceNow Service Portals, ensuring intuitive user interfaces and optimal user experience
• Create and enhance custom widgets using AngularJS, JavaScript, HTML, and CSS to extend portal functionality and meet specific business requirements
• Implement and configure portal pages, themes, and branding
• Configure and design custom ServiceNow Workspaces to streamline workflows and improve efficiency
• Customize workspace layouts, components, and data visualizations
• Develop and implement solutions for digesting and processing incoming XML data feeds, transforming them into ServiceNow records
• Design and develop robust mechanisms for generating outgoing XML data, ensuring data integrity and adherence to external system requirements
• Utilize ServiceNow integration capabilities (e.g., REST/SOAP APIs, Scripted REST APIs, Integrations Hub) to facilitate XML-based data exchange
• Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation
• Collaborate with business and IT stakeholders to define requirements, develop migration roadmaps, and facilitate workshops
• Maintain and manage the CMDB, guide the architecture for ITOM tools, and ensure adherence to ITIL, compliance, and security standards
• Develop and maintain technical documentation, including process flows, design documents, and high-level architecture diagrams
• Provide technical guidance to team members, lead code reviews, and troubleshoot production issues to ensure platform stability
• Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates
• Grow junior talent through mentoring, partnership, and technical reviews
• Author, review, and lead the creation of white papers and contract artifacts
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
• Maintain current ServiceNow and industry certifications, while obtaining additional certifications and accreditations
• Lead, author, and contribute to IT-related technical processes reviews, postmortems, and continual process improvement
• Create estimations on effort required to produce ServiceNow functionality

Qualifications

• Education: Technical Training, Certification(s) or Degree
• Experience: 5+ years of related experience
• Required Skills:
  • Extensive experience with ServiceNow architecture, development, and best practices, including strong knowledge of the platform's core modules
  • Proven expertise in ServiceNow Service Portal development and custom widget creation
  • Proven experience with the configuration and optimization of ServiceNow Workspaces
  • Strong proficiency in JavaScript, AngularJS, HTML, and CSS
  • Proven experience with XML data digestion and generation, and integration with external systems
  • Strong proficiency with integration technologies like REST APIs, SOAP, and web services
  • In-depth understanding of ITSM processes and ITIL frameworks
  • Keen understanding of modern web technologies and cloud computing architectural principles for cloud-based platforms
  • Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
  • Ability to identify, understand, document, and create functionality aligning with customer value streams
  • Ability to produce level of estimates and basic deployment plans for ServiceNow functionality
  • Strong organizational and time management skills while working in a rapid software development environment
  • Ability to identify and learn new technologies quickly
  • Excellent communication skills for collaborating with both technical and non-technical stakeholders
  • Strong analytical, problem-solving, and debugging skills
• Required Certification:
  • Active ServiceNow Certified Systems Administrator or ability to obtain within 30 days of start
  • Active ServiceNow Certified Application Developer or ability to obtain within 30 days of start
• Clearance Level: Must possess and maintain an active Secret Clearance
• US Citizenship Required
• Location: Remote

Benefits

• AI-powered career tool that identifies career steps and learning opportunities
• An internal mobility team focused on helping you achieve your career goals
• Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Full-flex work week to own your priorities at work and at home
• Award-winning culture of innovation and a military-friendly workplace

Company Description

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.