[Hiring] Principal Full Stack Engineer - ServiceNow, AI with DevOps @UnitedHealth Group

Role Description

This role involves leading the technology for the Optum Financial ServiceNow implementation supporting the consumer business.

• Lead the end-to-end design of complex applications, microservices, and integrations relating to ServiceNow
• Serve as the go-to expert for best practices, promoting clean code, test automation, and DevOps for contact center agent tools
• Drive systems/standards based design, adoption of AI tools to speed delivery, improve quality and deliver innovation
• Coach and mentor senior and mid-level engineers, fostering continuous learning and knowledge sharing
• Partner with Product, QA, and DevOps teams to translate requirements into robust technical solutions
• Contribute to technology roadmaps, capacity planning, and long-term vision
• Stay updated with industry trends and emerging technologies, particularly in AI and cloud computing
• Contribute to the development of technical documentation, including architecture diagrams, design patterns, and implementation guides
• Ensure coding and development standards in ServiceNow are in accordance with Optum standards and industry best practices
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any directives

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field
• 12+ years of overall IT experience; 7+ years implementing ServiceNow
• Experience leveraging AI tools to develop solutions and speed delivery
• Experience developing contact center agent solutions for highly regulated industries
• Demonstrated understanding of ServiceNow existing and roadmap capabilities
• Deep understanding of integrations, advanced configuration and coding options within ServiceNow
• Proficient in JavaScript, JQuery, ReactJS, TypeScript, SCS, NodeJS, Angular JS, HTML, CSS
• Solid expertise in software design principles, design patterns, and best practices
• Proven good oral and written communication skills
• Proven ability to demonstrate excellent problem-solving skills

Requirements

• Experience in financial technology domain, IT Service Management and Telephony/Contact Center
• Experience implementing Enterprise Systems with multiple integrations for common capabilities
• Experience with high volume transaction sites
• Experience working with applications deployed in private or public cloud
• Experience in customer facing products

Company Description

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.