[Hiring] Principal Forward Deployed Engineer @Sedgwick

Role Description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Principal Forward Deployed Engineer

Remote role, open to U.S. based candidates.

Essential Functions and Responsibilities

• Owns the technical outcome of a value-stream pod from problem shaping through production operation.
• Partners directly with business transformation leadership, examiners, nurse reviewers, and operations.
• Architects and personally builds production Generative AI agents, workflows, and applications.
• Sets and enforces engineering standards for the pod.
• Accountable for whether the pod lands on shared substrate or forks it.
• Defines interface terms with vendor delivery teams when the stream is co-developed.
• Establishes evaluation, provenance, and autonomy-ladder evidence for AI workflows.
• Leads technical solution design and architectural review for the stream.
• Represents the pod on the AI Engineering design council.
• Provides technical guidance and mentoring to Senior and Junior AI Engineers.
• Leads complex troubleshooting, root cause analysis, and performance optimization.
• Evaluates and recommends whether a capability should be built in-house, co-developed with a vendor, or not built.

Additional Functions and Responsibilities

• Performs other duties as assigned.
• Travel as required, including regular on-site work with claims or Managed Care operations and with vendor delivery teams.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related quantitative discipline from an accredited college or university required. Master’s degree preferred.
• Ten (10)+ or more years of software engineering experience, including at least four (4) years owning production Generative AI or applied-AI systems.
• Hands-on production experience on AWS, and hands-on Python, React, GitHub Actions, and Terraform.
• Experience leading technical delivery for a value stream or equivalent without people-management authority.
• Experience in insurance, claims, healthcare, or another heavily regulated operational domain preferred.

Requirements

• Expert full-stack engineering skills in Python and React, with strong SQL, APIs, and service design.
• Deep, hands-on AWS, Terraform, and GitHub Actions experience.
• Production command of Generative AI agents, workflows, and applications.
• Ability to walk into a design session with examiners or operations leaders and leave with a shaped problem.
• Ability to keep a pod on shared substrate and to stop a duplicate build.
• Strong mentoring, collaboration, and technical communication skills.
• Experience with machine learning, model fine-tuning, and/or graph databases preferred.
• Experience with PydanticAI (or equivalent agent framework) a plus.

Benefits

• Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies.
• Certified as a Great Place to Work®.
• Fortune Best Workplaces in Financial Services & Insurance.

Company Description

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.