[Hiring] Platform Tooling Engineer @General Dynamics Information Technology

Role Description

We are seeking a Platform Tooling Engineer to join our team supporting Centers for Medicare & Medicaid Services (CMS) Agile Tools, Licensing and Shared Services (ATLAS) program. NOTE: This position is contingent upon contract award.

• Administer mission-critical platforms and automate secure, reliable tooling services.
• Collaborate with application teams, senior engineers, security personnel, and government stakeholders to operate enterprise tooling and provide responsive, people-focused technical support.
• Install, configure, operate, and maintain:
  • Jira
  • Confluence
  • Jira Service Management
  • GitHub Enterprise
  • Slack
  • CloudBees CI
  • IDM/Okta
• Perform platform upgrades, patching, backups, user and access provisioning, license administration, certificate management, and preventive maintenance while supporting high availability and zero-downtime operations.
• Monitor platform health, availability, utilization, capacity, APIs, integrations, and logs; respond to alerts and incidents; troubleshoot technical issues; escalate complex problems to senior engineering staff.
• Automate infrastructure and recurring operational tasks with Terraform, CloudFormation, Ansible, Packer, and scripting languages while maintaining runbooks, standard operating procedures, API documentation, training materials, and application-team onboarding resources.

Qualifications

• Bachelor’s degree in computer science, information technology, engineering, or a related discipline; additional relevant experience may be considered in place of a degree.
• Relevant AWS, Atlassian, Okta, CloudBees, Kubernetes, Linux, DevOps, or security certification.
• 5+ years of relevant experience in platform tooling, DevOps, CI/CD administration, cloud operations, systems administration, platform engineering, or a related technical field.

Requirements

• Experience installing, configuring, operating, and maintaining enterprise DevOps, collaboration, or CI/CD platforms such as Jira, Confluence, Jira Service Management, GitHub Enterprise, Jenkins, CloudBees CI, Slack, or comparable tools.
• Experience administering CI/CD controllers, build agents, pipelines, plugins, credentials, webhooks, APIs, and supporting integrations.
• Experience supporting Linux servers, containerized applications, Kubernetes platforms, and AWS cloud infrastructure.
• Experience performing platform upgrades, security patching, backups, restoration validation, certificate management, and routine preventive maintenance.
• Experience provisioning users and administering groups, roles, permissions, service accounts, SSO, MFA, and role-based access controls.
• Experience monitoring system health, availability, performance, capacity, utilization, APIs, integrations, and logs.
• Ability to respond to alerts, incidents, and service requests and troubleshoot platform, build-agent, access, network, API, and integration issues.
• Experience developing scripts to automate routine provisioning, administration, testing, monitoring, reporting, or maintenance activities.
• Working knowledge of infrastructure as code and configuration automation using Terraform, AWS CloudFormation, Ansible, Packer, or comparable technologies.
• Working knowledge of DevSecOps practices, including secure configuration, secrets management, vulnerability remediation, automated testing, and container security.
• Clear written and verbal communication skills for working with technical teams, government stakeholders, vendors, and end users.
• Collaborative mindset with a commitment to knowledge sharing, continuous improvement, automation, security, and customer service.
• Detail-oriented approach to platform configuration, access administration, documentation, and change management.
• Experience implementing highly available platforms, automated recovery, and no-downtime upgrades.
• Experience creating training materials, FAQs, user communications, and application onboarding documentation.
• Experience supporting CMS or another federal civilian agency within FISMA, security-assessment, and Authority to Operate environments.

Benefits

• Comprehensive benefits and wellness packages.
• 401K with company match.
• Competitive pay and paid time off.
• Full-flex work week to own your priorities at work and at home.
• Award-winning culture of innovation and a military-friendly workplace.