[Hiring] Sr. IT Engineer, IAM & Platform Management @Fetch

Role Description

This role owns identity and access management (Okta and adjacent identity tooling) and Atlassian/Jira/Confluence platform administration as dedicated, full-time disciplines. It exists to create a specialist role who can get ahead of configurations, designing for scale, and closing any identity gaps (entitlement configurations, contractor and non-employee access, and access-automation).

• Own identity and access management as a full-time discipline: SSO, entitlement governance, and access automation.
• Own Atlassian/Jira/Confluence as dedicated platform administration, including the ITDESK project that every team at Fetch depends on.
• Identify, propose and implement improvements.
• Get ahead of platform and identity risk through architecture and automation, rather than reacting to incidents after they occur.
• Provide senior technical depth that the current generalist model cannot sustain.

Qualifications

• 5+ years in IT engineering or systems administration with a concentration in identity and access management and/or SaaS platform administration.
• Direct hands-on experience administering Okta in a production environment, including SSO, MFA, and lifecycle automation.
• Direct experience administering Atlassian tools (Jira, Confluence) at an organizational scale, including workflow and permission design.
• Working knowledge of SAML/SSO concepts and access governance practices.
• Familiarity with scripting, automation tooling, and API/webhook-based integrations.
• Strong documentation habits and ability to work independently on platform architecture decisions.

Requirements

• Ability to work onsite as needed to provide hands-on IT support to Fetch team members in our Madison, Chicago, Boston, or New York offices.

Benefits

• Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
• 401(k): Fetch will match your contributions dollar for dollar, up to 4% of your eligible pay.
• Benefits for humans and pets: We offer comprehensive medical, dental, and vision plans for everyone, including your pets.
• Continuing Education: Fetch provides ten thousand per year in education reimbursement.
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue, and advocacy.
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
• Robust Leave Policies: 14 weeks of fully paid parental leave for all employees, plus 6 additional weeks of paid childbirth recovery leave for birthing parents, and a flexible return-to-work schedule.
• Calvin Care Cash: Employees who are welcoming new family members will also receive a one-time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers, and much more!
• Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US for US-based roles.