[Hiring] Oracle Field Service Functional Lead @Red Clay Consulting

Role Description

The Oracle Field Service Lead will lead the design, architecture, and implementation of Oracle Field Service solutions that optimize field operations, improve customer experiences, and increase operational efficiency. This role works closely with cross-functional teams to ensure solutions meet business needs and align with best practices.

• Design and architect Oracle Field Service solutions to meet business requirements and drive efficiency in field operations.
• Lead the end-to-end implementation process, including requirement gathering, configuration, customization, testing, and deployment.
• Collaborate with stakeholders to define solution requirements and identify process improvements.
• Develop technical and functional documentation for solution architecture, workflows, and processes.
• Provide subject matter expertise in Oracle Field Service products and stay current on the latest features, best practices, and emerging industry trends.
• Troubleshoot issues, provide ongoing support, and conduct user training sessions for Oracle Field Service solutions.
• Ensure all solutions adhere to data security, compliance, and quality standards.
• Partner with cross-functional teams and client stakeholders to drive adoption and maximize solution value.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 5+ years of experience implementing Oracle Field Service or related enterprise field service solutions.
• Proven experience as a Solution Architect with demonstrated expertise in Oracle Field Service Cloud (OFSC).
• Strong understanding of field service processes, resource management, and customer service operations.
• Proficiency in solution design, configuration, and customization within Oracle Field Service Cloud.
• Excellent problem-solving, communication, and project management skills.

Requirements

• Oracle Field Service Cloud (OFSC) certification.
• Experience with other Oracle Cloud products or field service management software.
• Background in industries with complex field service operations, such as telecommunications, utilities, or logistics.
• Ability to travel 85% of the time in support of client engagements.

Core Competencies

• Communication & Stakeholder Collaboration
• Problem Solving & Critical Thinking
• Solution Architecture & Technical Design
• Attention to Detail & Quality Assurance
• Adaptability & Continuous Learning
• Client Service Orientation

Work Environment & Physical Requirements

This position operates in a remote or hybrid work environment with occasional on-site client engagements. The role requires the ability to work independently, manage multiple priorities, and communicate effectively in a distributed team setting. Travel to client sites is expected 85% of the time. Standard office/desk work applies, including extended periods of computer use.