[Hiring] Oracle Cloud CX Architect @Apex IT

Role Description

The Oracle Cloud CX Architect will lead solution architecture and design for the DCS Customer Service Portal and Oracle CX Service. This role will translate business requirements into scalable CX solutions, provide architectural direction for portal functionality, and help oversee integration design. Responsibilities include:

• Lead solution architecture and design for the DCS Customer Service Portal and Oracle CX Service.
• Translate business requirements and customer service processes into scalable, maintainable Oracle Cloud CX solutions.
• Provide architectural direction for the customer service portal, including solution configuration, functionality, and integration with supporting systems.
• Help oversee integration architecture and design involving Oracle Integration Cloud (OIC).
• Collaborate with functional consultants, developers, and integration resources to resolve design questions and technical challenges.
• Document solution architecture, design decisions, integration touchpoints, and technical requirements.
• Ensure the solution aligns with business needs, security requirements, data privacy standards, and established architectural best practices.
• Provide hands-on guidance during solution development, testing, deployment, and production readiness.
• Communicate architectural decisions, risks, and recommendations to project stakeholders.
• Work independently while collaborating closely with the broader project team to support successful delivery.

Qualifications

• 5+ years of experience architecting Oracle CX solutions.
• Strong experience with Oracle CX Service or Oracle Fusion Service.
• Experience designing customer service portals and related integrations.
• Working knowledge of Oracle Integration Cloud (OIC) and integration architecture.
• Ability to document technical designs and collaborate with functional, development, and integration teams.

Requirements

• Thorough understanding of information technology procedures and practices.
• Flexible to changing needs.
• Organized with attention to detail.
• Good at follow-up.
• Willingness to get hands on with the product.
• Works well with a team.
• Excellent verbal and written communication skills.
• Excellent analytical, logical thinking, and problem-solving skills.
• Thorough understanding of Oracle principles and planning.
• Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry.
• Proficient with Microsoft Office Suite or related software.

Benefits

• Comprehensive Medical Insurance (PPO High Deductible or Copay plans) with Wellness Program and Teledoc.
• Health Savings Account (HSA).
• Medical Flexible Spending Accounts (FSA) – Full and Limited Purpose.
• Dental Insurance Options.
• Vision Insurance Options.
• Critical Illness Insurance.
• Accident insurance.
• Hospital Indemnity Insurance.
• Profit-Sharing Program.
• 401(k) Program (available after eligibility period).
• Travel Incentive.
• Employer-Paid Life and Accidental Death & Dismemberment Insurance.
• Employer-Paid Short-Term Disability.
• Employer-Paid Long-Term Disability.
• Dependent Care Flexible Spending Account (FSA).
• Bi-Weekly Pay via Direct Deposit.
• Employee Discount Marketplace.
• Voluntary Benefits (Life Insurance, Pre-Paid Legal, Pet Insurance).
• Paid Time Off, Paid Sick Leave, Paid Holidays.
• Flexible Scheduling.
• Remote Work.
• Learning and Development Activities.
• Employee Assistance Program.