[Hiring] Customer Architect @Endgame Systems, LLC

Role Description

We are actively seeking a Customer Architect (Washington DC Metro area is preferred), with an understanding of technology and hands-on experience in key IT domains, notably Observability, Cybersecurity, and Enterprise Search. You should possess a strong technical background, preferably with experience in cloud-based software solutions.

We value individuals who are passionate about staying at the forefront of technology trends with a growth mindset and excited to learn and implement new technologies. While previous experience with Elastic solutions is not a prerequisite, an eagerness to embrace our suite of solutions and apply them effectively to solve our customers' challenges is essential.

This key role involves:

• Driving the consumption of our Elastic solutions by aligning them with customer business objectives.
• Onboarding customers, securing adoption, and facilitating expansion.
• Defining and communicating the technical success criteria for our customers.
• Crafting detailed Technical Success Plans tailored to the specific customers' goals and KPIs.
• Providing technical guidance and sharing best practices.
• Aligning technical objectives with the customers' business goals.
• Ensuring the customer derives significant value and eliminates technical frictions.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field highly preferred.
• Location: Washington DC Metro area.
• Proven experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer.
• Hands-on experience with Elastic solutions or equivalent technologies.
• Excellent communication and presentation skills.
• Strong interpersonal skills, with the ability to build relationships with customers and stakeholders.
• Proven problem-solving skills, with a track record of delivering innovative solutions.
• Ability to manage multiple projects simultaneously and meet deadlines.
• A willingness to travel 25%.

Requirements

• Experienced with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana) and how to align them with business objectives is a plus.

Benefits

• Competitive pay based on the work you do here and not your previous salary.
• Health coverage for you and your family.
• Ability to craft your calendar with flexible locations and schedules for many roles.
• Generous number of vacation days each year.
• Double your charitable giving - We match up to $1500 (or local currency equivalent).
• Up to 40 hours each year to use toward volunteer projects you love.
• Embracing parenthood with a minimum of 16 weeks of parental leave.