[Hiring] Onboarding and Decommissioning Engineer @ScalableOS

Role Description

This position is titled Systems Engineer and serves as an Onboarding Engineer on the Client Onboarding team. You will perform hands-on technical delivery and documentation for onboarding, renewal/refresh, and decommission engagements for new and existing clients. You will be paired with a Client Onboarding Project Manager to coordinate scope, timeline, and communications, and you will escalate complex technical issues to Client Onboarding Systems Engineers as needed.

Job Responsibilities

• Owns the technical execution of client onboarding and offboarding engagements; serves as the lead technical contact for the client and internal project team.
• Understands and supports the implementation of managed IT services (servers and networking, endpoints, communications, security services, and cloud solutions).
• Partners with the Client Onboarding Project Manager and stakeholders to plan and coordinate technical workstreams for onboarding and decommission projects.
• Ensures deployed components are inventoried in internal tools and documented in customer management systems.
• Participates in post-project reviews (lessons learned) to identify wins, gaps, and process improvements.
• Supports planning, testing, and training activities as new products and services are developed and standardized.
• Improves team processes by providing actionable feedback to peers and leadership.
• Builds strong relationships with cross-functional peers and internal team members.
• Communicates clearly, verbally and in writing, with stakeholders at all levels (leadership, vendors, field technicians, and customers).
• Escalates complex technical issues to Client Onboarding Systems Engineers and escalates risks, issues, and blockers appropriately and in a timely manner.
• Performs other related duties as assigned.

Qualifications

• Bachelor’s degree in Information Technology or equivalent experience.
• Minimum of 5 years related hands-on work experience deploying IT projects, preferably in an IT managed services environment.
• Microsoft certification(s) preferred (e.g., Windows Server/Hybrid, Microsoft 365, Azure) or equivalent hands-on experience.
• Microsoft 365 Fundamentals (MS-900) and Azure Fundamentals (AZ-900) preferred, or equivalent hands-on experience.
• CCNP/CCNA or equivalent hands-on experience.
• Work experience must include supporting LAN-connected devices, or an equivalent combination of education and experience.
• Experience with ConnectWise Manage, IT Glue, or similar customer relationship management (CRM) and documentation platforms is a strong plus.
• Proficient in the Microsoft Office suite of products, including Microsoft Visio.
• Proficient in the Google suite of office products.
• Previous experience deploying multi-faceted IT projects in a matrix environment preferred.
• Broad technical knowledge across hardware; Windows and Linux builds/configuration; VoIP telephony; LAN networking; mobile platforms (Android and iOS); and remote management tools.
• Experience creating and maintaining knowledge base articles and technical documentation.
• Proficient with Microsoft Active Directory (Windows Server-based AD DS) and Microsoft Exchange (Exchange Server Subscription Edition (SE) / Exchange Online).
• Proficient with current desktop operating systems (Windows 11 and the latest supported macOS release).
• Proficient with router, firewall, switch, and access point configuration/management (Cisco, Meraki, WatchGuard, Fortinet, etc.).
• Has a good understanding of common cybersecurity best practices.
• Self-motivated and detail- and process-oriented, with strong verbal and written communication skills.

Requirements

• Should be willing to accept a long-term work-from-home arrangement.
• Should be amenable to a night shift schedule.
• Willingness to work evenings, weekends, or travel, on rare occasion.