[Hiring] Observability Engineer @Rimini Street

Role Description

The Observability Engineer builds the monitoring, tracing, and logging infrastructure that provides visibility into Rimini Street's Agentic AI ERP Platform. You will ensure that operators, developers, and customers can understand system behavior, diagnose issues, and optimize performance across the distributed platform.

Reporting to the Sr Director Engineering – India, this role is critical for production operations and customer trust. You will implement OpenTelemetry-based instrumentation, build dashboards and alerting, and create the observability foundation that enables reliable AI agent operations in enterprise ERP environments.

Essential Duties & Responsibilities

• Observability Infrastructure
  • Design and implement observability architecture using OpenTelemetry as the foundation.
  • Deploy and manage distributed tracing infrastructure with Jaeger or similar tools.
  • Build metrics collection and storage using Prometheus, Thanos, or Cortex.
  • Implement centralized logging with structured log formats and efficient querying.
  • Ensure observability infrastructure scales with platform growth and customer deployments.
• Instrumentation & Integration
  • Define instrumentation standards for Java (Quarkus), Python, and Angular applications.
  • Implement automatic and manual instrumentation for MCP servers and agent workflows.
  • Create trace context propagation across service boundaries and ERP system calls.
  • Build custom metrics for AI agent behavior, LLM performance, and RAG retrieval quality.
  • Integrate observability with CI/CD pipelines for deployment tracking.
• Dashboards & Visualization
  • Create Grafana dashboards for platform health, performance, and business metrics.
  • Build customer-facing dashboards showing agent activity and processing status.
  • Design SLI/SLO dashboards and error budget tracking.
  • Implement trace visualization for debugging complex agent workflows.
  • Create documentation and training materials for dashboard usage.
• Alerting & Incident Response
  • Design alerting strategies that balance signal quality with noise reduction.
  • Implement multi-level alerting with appropriate escalation paths.
  • Build runbooks linking alerts to diagnostic procedures and remediation steps.
  • Support incident response with observability expertise and root cause analysis.

Qualifications

• 4-6 years in observability, SRE, or platform engineering roles.
• Experience implementing observability for distributed systems or microservices.
• Track record building dashboards and alerting for production systems.
• Experience with OpenTelemetry or similar instrumentation frameworks.
• Background in enterprise software or B2B SaaS preferred.

Technical Skills

• Required
  • Strong expertise in OpenTelemetry (traces, metrics, logs).
  • Experience with Prometheus, Grafana, and alerting systems.
  • Knowledge of distributed tracing with Jaeger, Zipkin, or similar tools.
  • Experience with log aggregation (ELK stack, Loki, or similar).
  • Programming skills in Python, Java, or Go for instrumentation and tooling.
• Preferred
  • Experience with Kubernetes observability and service mesh telemetry.
  • Knowledge of AI/ML observability, including LLM monitoring.
  • Familiarity with Quarkus and Python instrumentation.
  • Experience with SLI/SLO frameworks and error budgets.
  • Understanding of PromQL, LogQL, and TraceQL query languages.

Skills & Competencies

• Strong analytical and troubleshooting skills.
• Good written and verbal English communication skills.
• Ability to work in distributed, multi-timezone teams.
• Data-driven mindset with focus on actionable insights.
• Collaborative approach to working with development and operations teams.

Desired Qualifications

• Bachelor's degree in Computer Science or related field.
• Grafana, Prometheus, or observability platform certifications.
• CKA or cloud platform certifications.

Language

• Fluent English required.

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

• Our work is challenging and meaningful.
• We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
• Company: We dream big and innovate boldly.
• Colleagues: We work with extraordinary people who create a culture of mutual respect and collaboration.
• Clients: We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
• Community: We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.