[Hiring] NICE CXone / CCaaS Developer @Iconma Portal

Role Description

Our Client, an IT Services and Consultant company, is looking for a NICE CXone / CCaaS Developer – IVR & API Integrations for their Dearborn, MI/ Remote location.

• Serve confidently in a client-facing role, managing multiple stakeholders effectively.
• Coordinate and Discover, Requirements Gathering, Design, Plan, execute release planning, development, testing, and deployment of IVR flows and Migrations from On-prem Cisco to CCaaS across multiple LOB’s.
• Design and build call flows, chat solutions, and backend system integrations using APIs.
• Provide Subject Matter Expertise (SME) for NICE BU, contributing to solution design and optimizing network solutions.
• Design and implement skills-based routing for voice, chat, email, and SMS contact center technology.
• Collaborate with the architecture team to design, develop, and integrate APIs.
• Translate business requirements into technical requirements, preparing design documents for application development.
• Provide troubleshooting support and technical assistance for scripting and system issues.
• Work with cloud-based SaaS/PaaS/IaaS providers and virtualized systems, including application servers, databases, and network infrastructure.
• Coordinate issue resolution and communication with technical teams in case of problems.
• Review support tickets with agency leadership and oversee the resolution of support questions related to agency tickets.
• Act as an SME, guiding team members in designing and achieving requested IVR enhancements.

Qualifications

• NICE CXOne CCaaS IVR Development
• NICE CCaaS Integrations
• IVR and Studio Call flow, API Integrations
• NICE CXone developer (Full stack developer - end to end work) remote role, needs to work in EST time zone

Requirements

• NICECXOne developer for Implementation
• Discovery, Plan, Design, Implement, Develop, Coding, Config, Deploy, Migrate, Go-Live, Troubleshoot, Support on end to end On-prem to Cloud CCaaS Migrations
• Develop or do the Enhancement on IVR call flows based on Business need, do end to end as full stack developer
• Familiar on Cognigy or Omilia Conversational AI/NLU/ General Conversational AI
• 5+ years of experience with NICE InContact and/or NICE CXone
• 5+ years of experience working with RESTful Webservices / APIs
• 3+ years of experience scripting in NICE CXOne Studio
• Strong conflict management skills with the ability to navigate and resolve issues
• Excellent organizational communication skills, both written and verbal
• Proven ability to collaborate and work effectively in a team environment
• Experience in creating contact center dashboards

Benefits

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities