[Hiring] Middle Support Engineer @MasterBorn

Role Description

We are currently improving our world-class service with a Support Engineer role. Your challenge will be to provide the highest quality level of service and focus on fixing and debugging modern, scalable web applications using Node.js frameworks with TypeScript and (No)SQL technologies, mainly on AWS Cloud.

You will work for one of our US-based clients: Payments.ai within 14-22 CEST/CET time zone.

Your future tasks include:

• Communicate with the client to gather the issue report and troubleshoot during the afternoon/evening hours (14-22 CET/CEST)
• Reviewing error tracking tools, infrastructure, and 3rd party connections and debugging them as needed
• Prioritizing requests/bugs and solving ongoing client requests
• Pro-active communication and problem-solving skills to provide top-quality service
• Writing readable and easy-to-maintain JS code with different flavors
• Have technical involvement in the product - finding ways to improve it and fixing it
• Direct involvement with the design and modification of basic DB structures
• Writing documentation for delivered code and solutions
• Communicate with the team to efficiently translate business complexities (user stories/tasks) into solutions (results/estimations)
• Staying on top of trends/news, sharing them, teaching others, and aiming for the best quality solutions
• Improving and reusing the company’s knowledge base

Qualifications

• 2+ years of commercial experience in Node.js
• Experience with AWS allowing debugging of the application (i.e. Cognito, CloudWatch, SQS, SES, Lambda)
• Good understanding of JS (at least ES 2018), OOP, clean code and best practices
• Good experience with at least one Node.js backend framework (i.e., Express.js - preferred, Koa.js, others)
• Have worked with relational SQL databases (integration-wise and as a basic design skill) with ORM or query builder tools (i.e., Sequalize, Knex)
• Potentially worked with NoSQL databases and/or in-memory databases and utilized them as a data store (i.e., Mongo, Redis)

Requirements

• English level C1 - direct communication with clients/documentation/tasks/other reading/speaking/writing
• Polish level C1 to communicate efficiently within the team
• Understand the significance of MVP and prioritize the pursuit of excellence and high-quality outcomes, even amid tight project timelines
• Strong problem-solving abilities and detail orientation to diagnose issues, suggest solutions and make decisions based on project requirements

Benefits

• Contract: B2B, paid days off, 100% remote (or hybrid/onsite - as you prefer), full-time position, long-term contract, Scrum Teams
• 3,000 PLN annual training budget
• Multisport
• Luxmed
• Cafeteria Platform
• Tech-talks
• Learning sessions
• And more

Recruitment Process

• CV Review
• Phone call with our Recruiter (15min)
• Soft-skills interview with our Recruiter (40 min)
• Technical interview with our Specialist (1.5h)
• Decision and feedback 🥳