[Hiring] IT Support Engineer @Wisetack

Role Description

We are looking for a responsible IT specialist to ensure Wisetack employees are empowered with secure, compliant IT solutions.

Responsibilities

• Own management of access to corporate systems (e.g. Okta, Google Workspace, Slack, Jira, 1Password) and perform regular access audits.
• Partner with our IT managed service provider to ensure smooth helpdesk operations and hardware management.
• Monitor SOC2 compliance and ensure timely resolution of issues.
• Collaborate with DevOps and Security Engineering teammates to integrate technology solutions that empower Wisetack employees to work securely and efficiently.
• Continuously improve Wisetack’s technology choices and usage including requirement generation, procurement, vendor planning and roll out, and stakeholder coordination.

Our Technologies:

• Core: Okta, Google Workspace, Slack, Zoom, 1Password
• MDM: Iru/Kandji, Intune
• Engineering Infrastructure: Gitlab, Terraform, AWS, Datadog

Qualifications

• Strong Experience with our technologies (e.g. Okta, Google Workspace, Slack, Zoom).
• Strong Experience using MDM solutions primarily with Apple environments.
• Experience working with compliance frameworks (e.g. PCI, SOC2, HIPAA).
• Experience performing IT Support and using help desk ticketing systems (e.g. Jira Service Management).
• Experience with managing Identity solutions (e.g. Okta, SSO/SAML).
• Familiarity with IT Service Management best practices.
• Familiarity with endpoint security solutions.

Requirements

• The range of base salary for the position is between $83,300 - $116,600 plus equity, and benefits.
• Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level and competencies.

Company Description

Since 2018, Wisetack has been building transparent and intuitive consumer lending products that help service-based businesses thrive (think HVAC companies, veterinarians, or auto repair shops).

• Ranked #21 on 2024 Inc. 5000 based on revenue growth
• Ranked #15 on 2024 Deloitte Fast 500 based on revenue growth
• 2024 Best Embedded Finance Solution for Banking Tech Awards
• 2023 Best Consumer Lending Program by Tearsheet
• 2023 Best Point of Sale Product by Fintech Breakthrough
• Sky-high NPS rating of 79
• Nominated to several Great Places to Work lists