[Hiring] Support Engineer @BearCom

Role Description

Stone Security is seeking a Support Engineer to provide exceptional technical support and troubleshooting for our advanced security software and hardware systems. This role is responsible for maintaining, integrating, and optimizing security solutions such as Milestone, LenelS2, and DMP, ensuring seamless operation for our customers. The ideal candidate is detail-oriented, technically skilled, and thrives in a fast-paced, customer-centric environment.

As a Support Engineer, you will:

• Diagnose and resolve system issues
• Coordinate service and maintenance calls
• Ensure compliance with Federal, State, and local regulations
• Maintain customer satisfaction
• Support project teams
• Deliver high-quality security solutions

Qualifications

• 2+ years of experience in security systems support, technical support, or a related IT field
• Proficiency in Milestone, LenelS2, DMP, or similar security software platforms
• Strong troubleshooting and problem-solving skills for security, video surveillance, and access control systems
• Ability to read and interpret technical manuals, schematics, and wiring diagrams
• Excellent customer service and communication skills
• Strong organizational skills with the ability to manage multiple tasks and prioritize workload

Preferred:

• Associate's or Bachelor's degree in IT, Computer Science, Engineering, or a related field
• Experience with networking concepts, IP-based security systems, and system integrations
• Certifications in security systems (e.g., Milestone, LenelS2, DMP) are a plus

Requirements

• Provide technical support and troubleshooting for security software and hardware systems, including Milestone, LenelS2, and DMP
• Diagnose and resolve system performance issues, ensuring optimal functionality
• Perform custom systems integrations, detailed system upgrade planning, and system audits
• Schedule and coordinate service and maintenance calls with customers
• Perform routine and corrective maintenance of installed security and access control systems
• Ensure all service work complies with applicable Federal, State, and local regulations
• Assist with the installation, configuration, and support of electronic security solutions
• Collaborate with the Projects and Sales teams to support system design, implementation, and customer needs
• Provide expert consultation on system performance, maintenance, and upgrades
• Maintain strong relationships with clients by delivering exceptional customer service
• Support internal teams with troubleshooting, documentation, and knowledge sharing
• Stay updated on industry trends, emerging technologies, and security best practices
• Ability to travel to support existing and potential customers
• Perform any other duties as assigned by Management

Benefits

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance
• Company-Paid Life and Short-Term Disability
• Paid Holidays
• Generous Paid Time Off
• Matching 401k Plan
• Employee Referral Bonus
• Tuition Reimbursement