[Hiring] Maven Java Support Engineer @Conduent Public Health Solutions, Inc.

Role Description

As a Maven Java Support Engineer, you will be the first and second level of support for our Clients. You will provide technical software assistance directly for our Clients, participate and/or lead regular issue tracking and ticket review meetings internally and with the Clients. Focus for the Team is on production related issues and activities.

The Maven Java Support Engineer must primarily possess strong problem-solving ability alone and in working with others. They must also possess strong communication skills for effectively working with associates and Clients.

The specific technical skills required are:

• JAVA/J2EE
• SQL and Relational Databases (e.g. Oracle, MSQL, PostgreSQL)
• Javascript and related technologies (e.g. HTML5, CSS3, JavaScript, jQuery, Ajax)
• XML

Also, working knowledge of the following will be helpful:

• App Servers (e.g. Tomcat, Websphere, AWS, Azure)
• Development methodologies (e.g. Agile, Waterfall)

Responsibilities

• Work closely with other Support Engineers, Maven Core Engineers, Quality Assurance Testing Engineers.
• Effectively utilize the Jira issue tracking system for tracking of all support issues, within the defined client-specific Service Level Agreement (SLA).
• Effectively utilize the Jira issue tracking system for tracking of all Maven Migration requests and DCRs, within Client expectations.
• After-hours phone support coverage may be required based on business needs.
• Following Conduent policy on entering time spent on projects and tasks.
• Traveling to client or company sites as required.

The Maven Java Support Engineer’s primary responsibilities include providing Production Support Services such as:

• Issue Ticket Resolution/Fixes
• Builds for Change Requests
• Minor/Major Software Release Migrations/Builds
• Escrow Packaging and Delivery
• Change Requests
• Software Security Scans
• Defects
• Improvements
• Features
• Migrations
• Implementations
• Software Security Scans
• Code Reviews

Job performance will be measured by continual client satisfaction, meeting contractual obligations, and the completion of project and tasks related to assigned deliverables within established timeframes. This position reports to the Maven Delivery Manager.

Qualifications

• Bachelor of Science in Software Development and 4+ years of experience in Java Software Development or equivalent work experience.
• Knowledge of enterprise software required, with knowledge of public health industry a plus.
• Strong analytical, conceptual, and technical problem-solving abilities.
• Ability to deliver outstanding customer service, including excellent listening and empathy skills.
• Ability to organize and coordinate multiple projects simultaneously while maintaining attention to detail and navigating competing priorities.
• Excellent oral, written, and interpersonal communication skills.
• Capacity to remain calm, composed, and articulate when dealing with challenging situations.
• Demonstrated ability to work independently while collaborating with cross-functional teams and organizations.
• Self-motivated high achiever who can learn in a fast-paced, sometimes high-pressure environment with limited direct supervision.

Benefits

• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Company Description

Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:

• Bring your authentic self to work
• Grow and thrive, both personally and professionally
• Make a difference with our clients, in our communities, and with the millions of people we support