[Hiring] Managing Product Engineer - CRM Solutions @Allstate

Role Description

As a Managing Product Engineer, you will lead Allstate’s Partner Relationship Management team to design and build partner solutions, coach product engineers, and address business needs to enhance customer satisfaction.

• Design, develop, and implement CRM solutions using configuration and customization, assessing the impact of new requirements on CRM as well as integrated applications.
• Coach, mentor, and pair with product engineer direct reports.
• Perform independent code reviews, validate unit/integration test coverage, and ensure high quality engineering practices.
• Provide technical support and troubleshooting for CRM-related issues.
• Stay updated with the latest CRM technologies and best practices and continuously seek opportunities to improve CRM processes and systems.
• Collaborate with cross-functional teams to evaluate, scope, design, prioritize, and implement CRM solutions supporting organizational strategic goals.

Qualifications

• Skilled in Microsoft Dynamics 365 Sales and Customer Service modules, integration tools, and CRM customization and configuration.
• Understanding and experience with Salesforce.
• Solid understanding of environment management, release management, code versioning best practices, and deployment methodologies.
• Strong understanding of development operations principles and best practices.
• Excellent problem-solving and analytical skills.
• Familiarity with database management and SQL.
• Experience with establishing and supporting integrations.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a focus on quality and accuracy.

Requirements

• In-depth knowledge of Microsoft Dynamics CRM architecture and components.
• Familiarity with Microsoft Power Platform (Power Apps, Power Automate, Power BI).
• Knowledge of Dynamics 365 security model and role-based access control.
• Proficiency in programming languages such as C#, JavaScript, Java, or similar.
• Experience migrating to Microsoft Dynamics from Salesforce.

Experience

• 5+ years of experience scoping, designing, and implementing CRM solutions in Microsoft Dynamics and Salesforce.

Preferred Skills

• Preferred Microsoft Dynamics 365 certifications:
• Dynamics 365 Fundamentals (CRM)
• Power Platform App Maker
• Power Platform Solution Architect

Supervisory Responsibilities

• Lead a small team of 4+ product engineers.

Compensation

Compensation offered for this role is 100,000.00 - 170,500.00 annually and is based on experience and qualifications.